Managing Partner, Pharmacy & Clinical Operations

Chief Operating Officer (COO) – PharmD Required Company: COUNSELMEDS / GreaterHealth Pharmacy & Wellness Location: St. Louis, Missouri Job Type: Full-Time | Executive Leadership | On-Site Salary: $175,000 annually Annual Performance Bonus: 15% target ($26,250) Reports To: Founder & CEO Position Overview COUNSELMEDS, a Techstars-backed healthcare startup, is seeking an experienced, entrepreneurial Chief Operating Officer (COO) with a Doctor of Pharmacy (PharmD) degree to oversee daily operations across two pharmacy locations and a growing team of 10 telehealth pharmacists. The COO will serve as the company's senior operational executive, combining clinical pharmacy expertise with strong business and operational leadership. This executive will be responsible for pharmacy operations, telehealth service delivery, pharmacist performance, operational efficiency, clinical quality, and scalable systems. The Founder & CEO will continue leading fundraising, company finances, executive hiring, health plan relationships, and business growth. The COO will be responsible for making sure the entire organization runs effectively every day. Required Qualifications Doctor of Pharmacy (PharmD) degree from an ACPE-accredited pharmacy program. Active, unrestricted pharmacist license in Missouri, or eligibility to obtain Missouri licensure before starting. Minimum 7 years of progressive pharmacy or healthcare operations experience. Minimum 3 years of management experience overseeing pharmacists, pharmacy managers, clinical teams, or multi-site healthcare operations. Demonstrated experience managing pharmacy operations, pharmacist-led clinical services, or medication management programs. Proven ability to improve operational productivity, clinical quality, and team performance. Experience managing operational budgets, staffing, performance metrics, and workflow improvements. Strong leadership, communication, and organizational skills. Ability to work on-site in St. Louis, Missouri. Preferred Qualifications MBA, MHA, or additional business leadership training. Experience overseeing multiple pharmacy locations. Experience in mail-order, specialty, retail, or centralized pharmacy operations. Experience managing remote pharmacists or telehealth clinical teams. Knowledge of Medicaid managed care and medication therapy management. Experience with pharmacy automation and technology-enabled healthcare delivery. Previous leadership experience in a healthcare startup or rapidly scaling organization. Key ResponsibilitiesPharmacy Operations Oversee daily operations across two pharmacy locations. Manage pharmacy managers and operational leaders. Optimize dispensing, fulfillment, inventory management, and medication delivery. Establish standardized workflows and operational performance expectations. Ensure appropriate oversight of pharmacy regulatory compliance and patient safety. Telehealth Clinical Operations Oversee operational performance of 10 telehealth pharmacists. Manage pharmacist scheduling, productivity, and performance. Ensure timely completion of medication counseling sessions and clinical documentation. Improve patient engagement, retention, and clinical service delivery. Work with clinical leaders to monitor patient outcomes and maintain clinical quality. Executive Operations Leadership Serve as the primary executive responsible for day-to-day operations. Establish operational KPIs and management scorecards. Lead operational meetings and performance reviews. Resolve daily operational challenges without unnecessary escalation to the CEO. Implement scalable systems supporting expansion into additional markets. Manage operational resources within approved budgets. Report weekly operational performance, risks, and improvement priorities to the Founder & CEO. First 90-Day Expectations First 30 Days: Assess pharmacy and telehealth operations, establish operational scorecards, and identify improvement opportunities. Days 31–60: Implement stand…

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