Manager, Vendor Management

City/State: Cornwall, New York Department: Patient Financial Services Leadership Work Shift: Day Work Days: MON-FRI Scheduled Hours: 8 AM-4 PM Scheduled Daily Hours: 7.5 HOURS Pay Rate/Range: $80,000 - $90,000 Sign-On Bonus: N/A Job Summary The Revenue Cycle Vendor Manager is responsible for the overall direction, coordination, oversight, and evaluation of vendors utilized by the Revenue Cycle Department, with a primary focus on hospital billing operations. This role serves as the central point of contact for all vendor-related operational activities, escalated issues, and performance management initiatives. The position oversees vendor productivity, compliance, quality outcomes, and financial performance to ensure alignment with organizational goals, contractual service level agreements (SLAs), and revenue cycle best practices. Responsibilities include monitoring key performance indicators (KPIs), facilitating workflow optimization, managing vendor relationships, overseeing outsourcing initiatives, and supporting continuous process improvement efforts across the revenue cycle. This role collaborates closely with internal operational leaders, information technology teams, and external business process outsourcing partners to maximize reimbursement, reduce denials, improve operational efficiency, and ensure regulatory compliance. The Revenue Cycle Vendor Manager also supports vendor onboarding, training, system access management, invoice reconciliation, contract oversight, and departmental operational planning. Essential Functions Vendor Management and Oversight • Manage relationships with revenue cycle vendors and serve as the primary organizational point of contact for assigned vendor partnerships. • Oversee vendor performance, productivity, quality, and compliance with established SLAs, contractual obligations, and operational expectations. • Monitor vendor KPIs, including billing performance, denial rates, turnaround times, collection activity, account resolution, and reimbursement trends. • Conduct routine vendor performance reviews and meetings to discuss operational outcomes, escalated issues, and improvement initiatives. • Identify vendor performance gaps, operational risks, and workflow inefficiencies, and implement corrective action plans as needed. • Review vendor account activity to ensure timely follow-up, accurate account documentation, and adherence to departmental procedures. • Facilitate vendor onboarding, training, and workflow standardization to promote operational consistency and accurate system utilization. • Ensure vendors comply with organizational policies, HIPAA regulations, payer requirements, billing compliance standards, and contractual terms. • Manage vendor system access, including onboarding requests, access audits, role monitoring, and termination of access when appropriate. • Support and monitor outsourced revenue cycle initiatives, including follow-up, denial management, accounts receivable resolution, and contingency fee arrangements. Operational Coordination • Coordinate vendor work allocation activities and monitor completion of assigned tasks according to approved timelines and operational priorities. • Complete all vendor associated claim updates, rebills and closeouts as necessary in a timely manner. • Monitor work queue inventories, collection trends, aging accounts receivable, and potential backlogs, making data-driven recommendations to leadership. • Evaluate workflow effectiveness and communication processes between vendors, departments, and operational teams. • Collaborate with internal departments, information technology, and vendors to resolve operational issues and conduct root cause analyses. • Troubleshoot system, workflow, and communication issues affecting vendor operations and reimbursement performance. • Prepare operational reports related to denials, collections, referrals, contingency fees…

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