Manager, Vendor Governance & Performance
ManulifeThe Manager, Vendor Governance & Performance owns cross-vendor consistency, performance management, and governance across the full Print & Post vendor ecosystem. Moves the function from decentralized, manager-led vendor oversight to a standardized, performance-driven model — without replacing the day-to-day vendor execution owned by the production managers. Owns the materials-standardization progr
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am and the continuity/backup standard across P&P and standardizes vendor invoice formats and data feeds to enable reconciliation and automation.
Role
Purpose:
Establish an enterprise governance layer over how vendors are managed across Print & Post — driving standardized specifications, performance frameworks, and consistency, while partnering with Procurement on vendor strategy, RFP readiness, and consolidation.
Core Responsibilities:
• Establish and maintain standardized vendor specifications and consistency — including the materials-standardization program (envelopes, base stock, SKU rationalization).
• Develop and manage vendor performance frameworks, scorecards, and Q cadence/reporting, including vendor SLA measurement.
• Own the continuity/backup standard — how backups and cross-training are documented across P&P.
• Standardize vendor invoice formats and data feeds to enable reconciliation and automation.
• Monitor cross-vendor performance trends and drive corrective actions.
• Support vendor strategy, RFP readiness, and consolidation opportunities with Procurement.
• Identify cost, efficiency, and continuous-improvement opportunities across vendors.
Boundary Note
Production managers (Karim / Allan / Sooah) continue to own day-to-day vendor execution within their domains. This role adds an enterprise governance layer — it does not replace domain-level execution.
Required Qualifications:
• Experience in vendor governance, performance management, procurement, or supplier management.
• Strong analytical and framework-building capability (scorecards, SLAs, QBRs).
• Experience driving standardization and continuous improvement across multiple suppliers.
• Stakeholder management and (developing) people leadership capability.
Preferred Qualifications:
• Print / mail / production vendor experience (or demonstrable ability to ramp quickly).
• Experience with RFP processes, vendor consolidation, and contract/performance governance.
• Manulife/insurance or financial-services industry context.
Print & Post Industry Prerequisites & Operating Principles:
Industry knowledge:
• Print/Post Foundations;
Finance & Job-Costing;
Materials & Inventory;
Data, Billing & Reconciliation;
Compliance & Data Privacy;
Digital Adoption;
Continuity & Backup; SLA & Delivery Performance.
Operating principles:
• No Touch Workflow;
Digital First, Not Digital Only — we print what is Required and Requested;
Assertive & Proactive;
Sound Judgment & Disciplined Escalation.
When you join our team:
• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
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