Position Title: Manager - Transportation | Safety Sensitive: Yes |
Supervisor’s Title: Assistant Director of Transportation
| FLSA Status: Exempt |
Department: Transportation | Division: Operations |
This is an on-site position. This role will not be remote.
Applicants must be currently authorized to work in the US on a full-time basis. IPTC will not sponsor visas or work authorizations for this position.
ABOUT US
We are IndyGo, a Municipal Corporation of Indianapolis – Marion County, and we’re proud to be the largest public transportation provider in the state of Indiana. We operate 31 transit routes throughout the county, providing nearly 10 million passenger trips a year to the good citizens of our region. IndyGo is committed to expanding mobility options to improve connectivity with the company’s mission, vision, and goals.
WHO WE ARE
A key measure of any great city is the ease of getting from one place to another. We call it “mobility.” It’s as essential as access to electricity and clean water. It moves a city forward to become a better place of opportunity and community. It’s a measure of a city’s vitality and potential, and it reflects a city’s judgment about its civic priorities. It makes a city a better home and a better place to visit.
At IndyGo, getting people from one place to another is much more than just moving riders: it’s about getting our riders to their hopes and dreams, to their education and careers, to their families and friends, to their health and well-being, and to another day of life in Indianapolis and the surrounding areas.
We’re here because you’ve got somewhere you need to be, and you need an easy, reliable way to get there. So come on; get on and get going to wherever you want to go on IndyGo.
INDYGO MISSION
As the region's largest transit authority, we are duty-bound to set the bar for transparency, trust, and overall professionalism. Our mission is to connect our community to economic and cultural opportunities through safe, reliable, and accessible mobility experiences.
Accountability: We are legally, ethically, and morally committed to utilizing all resources responsibly with integrity and transparency.
Adaptability: We adapt to disruptions through technology, workforce, and ridership innovations so we can meet the evolving needs of our community.
Workplace Culture: We offer an empowering workplace to meet the needs of our teammates and riders.
Compassion: We promote, embrace and value all individuals, treating each other with dignity and respect.
Communication: We value open and honest conversations with each other, our riders and the community.
Excellence: We are proud of who we are and the work we do and will continue to exceed customer expectations.
Responsibility: We will be good stewards of our resources.
Results: We make things better today than they were yesterday.
Safety: We ensure safe and secure environments.
BENEFITS WE OFFER
- Full-time positions with guaranteed 40 hours/week.
- Medical, dental, and vision (effective on the 1st of the month, 30 days after the start date).
- Free on-site wellness clinic for employees and their families.
- Retirement plan (401A and 457B).
- Tuition reimbursement.
- Free IndyGo transportation for employees and their families.
- Federal Loan Forgiveness Program
POSITION PURPOSE
The Manager of Transportation is responsible for supporting, coordinating, and administrating various activities in the transportation department. This position also provides support to various operations department heads, including Dispatch, Radio Control, Scheduling, and the Assistant Director of Transportation.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To succeed in this role, an individual must satisfactorily perform the functions listed below. The company will provide reasonable accommodations to enable individuals with disabilities to perform these functions.
ESSENTIAL FUNCTIONS
- Supervise the daily operations of the Transportation Supervisors and Bus Operators
- Oversee the day-to-day operations of Fixed Route transit services across multiple corridors, ensuring transportation is efficient and effective, and potential service impacts are communicated and minimized.
- Responsible for the planning, organizing, and managing of assigned responsibilities for each staff member (supervisors and transportation employees).
- Facilitate the creation of key performance indicators (KPIs) and ensure the efficiency and compliance of all deliverables and KPIs established for staff, thereby enhancing overall performance.
- Conduct investigations and provide a resolution for complaints registered by customers and staff.
- Implement logistic and schedule policies designed to promote quality control and overall safety.
- Communicate with other department managers, customers, and department heads for congruence and systematic rollout.
- Coordinate with the Maintenance team to report any in-route charge equipment issues as well as support in-route charging equipment maintenance; monitor impacted service and measure impact on service delivery.
- Monitor performance for operations and administrative adherence, ensuring that the staff complies with union contracts, municipal regulations, and safety protocol.
- Responsible for communicating federal law compliance for transportation safety.
- Coordinate operations with associated agencies, including the police and fire departments, the railroad system, and other agencies as needed.
- Ensure timely communication of route delays (planned and unplanned) with necessary departments throughout the organization; assist transportation supervisors in the supervision of coach operators and in notifying operators of emergencies, detours, route changes, and other miscellaneous instructions as needed.
- Schedule Road Supervisors based on current needs.
- Assist the Assistant Director of Transportation as needed.
- Accountable for safety in the workplace.
OTHER FUNCTIONS
- Make recommendations regarding ways to improve customer service and satisfaction.
- Assist with the coordination of special events as needed.
- Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
- Directly supervise one or more employees.
- Applies supervisory responsibilities per organizational policies, collective bargaining agreements, and applicable laws.
- Interviews, hires, and trains employees; plans, schedules, assigns, and directs work per the current collective bargaining agreement; evaluates and manages employee performance; addresses complaints and resolves employee issues.
EDUCATION AND/OR EXPERIENCE
To perform this job successfully, an individual should possess the following education and/or experience.
- Associate degree in business or a related field preferred, OR equivalent combination of education and relevant work experience.
- Six (6) or more years of customer service and supervisory experience preferred; transit or union environment experience preferred.
- Valid Indiana commercial driver's license (CDL) with passenger and air brake endorsements preferred.
Internal candidates will be evaluated based on their IndyGo work history, performance record, and demonstrated competencies in addition to the qualifications listed above.
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.
- Regional knowledge of the streets, landmarks, and geography of Marion County and Indianapolis Public Transit Center bus routes.
- Experience with technical systems such as Hastus, Avail, or ADP preferred.
- Working knowledge of specialized onboard and offboard technology systems utilized for efficient service.
- Ability to communicate with tact, patience, and courtesy during sensitive discussions regarding corporation policies and procedures.
- Leadership ability to direct, influence, and motivate others to meet operational goals.
PHYSICAL DEMANDS
The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to move throughout the workspace to oversee transportation operations, with periods of stationary work for administrative tasks and monitoring activities. Occasional travel between departments and IndyGo facilities may be required.
- Requires some exposure to machinery/equipment, excessive noise, extreme temperatures, fumes/odors, some hazardous materials, and dirt/dust.
- Ability to travel during inclement weather.
- Ability to perceive and communicate information clearly for operational oversight, emergency coordination, and staff supervision.
- Position may require on-call availability and occasional evening or weekend work to support near 24/7 transit operations. Shift assignment to be determined based on operational requirements.
IndyGo is an Equal Opportunity Employer.