Manager, Transaction Operations

Join our Procurement Operations team and play a critical role in delivering efficient, compliant, and customer-focused procurement services across North America. As Manager, Transaction Operations, you will oversee transactional procurement activities, partner with our MGS offshore delivery team, and lead more complex sourcing and contracting engagements. This is an excellent opportunity for a procurement professional looking to combine operational leadership, stakeholder engagement, sourcing expertise, and process improvement to drive measurable business value. Position Responsibilities: Oversee delivery of transactional procurement services supporting North America. Coordinate day-to-day activities with the MGS offshore delivery team. Manage stakeholder escalations and procurement-related inquiries. Lead low-to-medium complexity sourcing initiatives and supplier engagements. Support contract negotiations, commercial reviews, and supplier evaluations. Monitor operational KPIs, service levels, and cycle-time performance. Ensure compliance with procurement policies and governance requirements. Identify and implement process improvement and automation opportunities. Required Qualifications: 5+ years of procurement, sourcing, vendor management, contract management, or procurement operations experience. Experience managing supplier engagements and procurement transactions. Strong understanding of sourcing, contracting, procurement governance, and supplier management. Experience working within a shared services or offshore delivery model. Strong stakeholder management, communication, and analytical skills. Bachelor's degree or equivalent experience. Preferred Qualifications: Experience with Ivalua, SAP, Coupa, Ariba, Fieldglass, or similar procurement platforms. Experience supporting procurement transformation and process improvement initiatives. Knowledge of supplier negotiations and commercial evaluations. Experience working within a large global organization. When You Join Our Team: You'll help shape and modernize procurement operations across North America. You'll work with global stakeholders and offshore delivery teams to drive meaningful business outcomes. You'll have opportunities to contribute to procurement transformation, automation, and AI-enabled initiatives. You'll be part of a collaborative team focused on delivering value, improving experiences, and simplifying processes. We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accom…

View the full posting and apply