Manager, Tradeshow Client Relationships

Overview: Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package, including: Paid vacation, sick time, and holidays 401(k) plan with company match Medical, dental, and vision insurance Short- and long-term disability plans Life and accidental death & dismemberment insurance Job referral bonus program Position Pay Range: $57,000.00-$63,000.00 annually Responsibilities: The Manager, Tradeshow Client Relationships is accountable for managing all facets of assigned Tradeshow accounts within Estes Forwarding Worldwide, LLC. The Manager, Tradeshow Client Relationships is responsible for collaborating with EFW sales, operations, and Internal SME’s while establishing and maintaining Tradeshow client relationships, coordinating support for clients, directing client strategies, reporting on client relationships, managing the implementation and on-boarding of new Tradeshow client accounts and ensuring a consistently high level of service, quality, and client satisfaction. To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. Develop and maintain strong, long-term Tradeshow client relationships with assigned accounts. Achieve assigned strategic Tradeshow account objectives. Work in conjunction with Tradeshow sales team members, operations leadership, and the EFW Executive team to ensure open communication and provide excellent customer service. Gather information from members at all levels of the organization who can contribute information about problems and possible solutions. Research and provide possible solutions for identified issues. Recommend strategies to management and other decision makers. Look for and develop new opportunities through Challenger Sales process and consultation. Develop new relationships with assigned Tradeshow accounts through networking and additional opportunity probing. Recommend new EFW strategies to client management and other decision-makers. Adhere to CRM processes – including, but not limited to, ensuring updated contact information, new opportunity entry, call notes with results and next steps, etc. Own assigned new Tradeshow customer onboarding and integration. Assist with facilitating the Onboarding Roadmap. Assist in developing and ensure execution of Tradeshow client agreements for new accounts. Identify IT integration needs and work with assigned IT project managers. Act as the liaison between clients and all pertinent internal teams. Support bidding and pricing process with assigned accounts. Interact with key SME’s to facilitate timely delivery of completed projects and improvements. Communicate with major clients on a regular basis and respond to specific queries. Establish and continuously improve processes to ensure excellent client relations. Handle transactional complaints and problems in a timely and effective manner. Be a client resource for all Tradeshow needs. Provide dedicated and complete customer service support. Engineer solutions and innovative ideas to meet client needs. Prepare Business Reviews in an established cadence (monthly, quarterly, etc.). Understand and provide business projections to all relevant par…

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