Manager Tech Services PDC

Brief Description: The Manager, Technical Services is responsible for leading the Technical Services department at the Asset Reliability Center (ARC), including Field Service, Parts Support, Warehouse & Inventory, and the facility's 24-hour support and response process This position provides technical and operational leadership to ensure Patterson-UTI drilling operations and other customers receive timely support for equipment, parts, inventory, and field-service needs. The Manager will coordinate resources across assigned functions, maintain strong customer relationships, and ensure effective service from initial request through resolution. The Manager, Technical Services will serve as a key technical resource for ARC-supported drilling equipment and is responsible for the day-today operational leadership and execution of ARC Technical Services, including developing team capability, supporting equipment reliability, maintaining effective parts and inventory support, and driving performance through appropriate KPIs, reporting, and continuous improvement. The successful candidate will possess strong technical knowledge, leadership ability, customer focus, business judgment, and the ability to make sound decisions in a fast-paced and time-sensitive operational environment. This role performs under the general direction of the Sr Tech Services Manager. Detailed Description: Lead the ARC Technical Services department including Field Service, Parts Support, Warehouse & Inventory, and the 24-hour service-response process. Establish clear priorities, expectations, accountability, and performance standards for assigned personnel and leaders. Serve as a key technical resource for ARC-supported drilling equipment and provide or coordinate troubleshooting support for Field Service technicians, rig personnel, Production, Parts Support, and other applicable functions. Lead or participate in equipment-related Root Cause Analysis (RCA), corrective actions, and reliability-improvement activities in coordination with Engineering, Quality, Production, and Operations. Lead the Field Service organization, including technician readiness, technical capability, assignment prioritization, dispatch, documentation, customer communication, and ongoing training and development. Lead the Parts Support function serving Patterson-UTI drilling rigs, internal customers, and approved external customers, with expectations for timely response, accurate orders, effective communication, and appropriate escalation of critical needs. Oversee external parts-sales activities and ensure customer relationships, pricing, fulfillment, revenue, and profit margins support established business objectives. Provide leadership and oversight for Warehouse & Inventory, including receiving, storage, inventory accuracy, cycle counts, material movement, picking, shipping, and timely fulfillment of material requirements. Lead and maintain the ARC 24-hour response and escalation process for urgent equipment, parts, warehouse, shipping, and Field Service needs. Maintain working knowledge of applicable ERP and business processes supporting inventory, receiving, shipping, parts fulfillment, and Technical Services activities; ensure required transactions and records are completed accurately and timely. Establish, monitor, and communicate weekly Technical Services KPIs and management reporting, and use performance data to identify service gaps, staffing needs, inventory concerns, customer issues, and improvement opportunities. Work cross-functionally with Supply Chain, Production, Engineering, Quality, Operations, Asset Managers, Area Leadership and other stakeholders to resolve material, technical, equipment, reliability, and customer-support issues. Provide leadership, coaching, accountability, and professional development for assigned personnel. Ensure Technical Services activities comply with applicable company safety policies, Quality Management System requirements, technical standard…

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