Manager, Sourcing - MTO (Jewelry)

ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver. OUR CULTURE Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before. We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you. THE ROLE Sourcing Manager, MTO (Jewelry) We are seeking a Sourcing Manager, MTO to own and drive the complete made-to-order workflow for jewelry—from order placement through final customer delivery—ensuring our 3-week fulfillment promise is met reliably, with zero defects and exceptional customer experiences. Reporting to the VP of Sourcing, the ideal candidate will leverage jewelry manufacturing expertise, meticulous operational discipline, real-time visibility into production workflows, and an obsessive commitment to quality and delivery to scale our partnership model and prove that speed, quality, and affordability can coexist. Success in this role means consistently delivering 98%+ on-time delivery, maintaining first-pass yield of ≥98%, achieving zero customer returns attributable to manufacturing defects, building a real-time order tracking system that provides complete visibility from factory to end customer, and enabling Quince to scale jewelry MTO volume while maintaining the highest quality standards. This role offers the opportunity to make a significant impact on our business, build a world-class supply chain partnership, and shape the future of how premium jewelry is made and delivered. Responsibilities Own end-to-end production planning and scheduling across manufacturing partners; translate demand forecasts into detailed daily/weekly production workflows that meet the 3-week delivery window. Build and operate a real-time order tracking system with complete visibility from order intake through factory production, QC, packing, shipment, and final customer delivery; ensure ≥98% data accuracy and daily updates. Establish and maintain quality control standards across manufacturing part…

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