Manager, Service and Production

Driving operational excellence through safe execution, quality delivery, and exceptional customer service. Company Overview Carmela Industries Inc., established in 1997 and headquartered in Edmonton, Alberta, is the parent company of several specialized industrial divisions. We provide strategic guidance and corporate services, including accounting, human resources, marketing, and IT, to support our subsidiaries' success. Our Divisions & Expertise Summit Valve & Controls (est. 1992) – A trusted supplier of world-class valve, automation, and instrumentation products, with locations across Western Canada. Special Alloy Fabricators (SAF) (est. 1989) – A leader in custom-engineered, high-performance valves and fittings, serving clients globally with patented technologies. Custom Energized Air (CEA) (est. 1999, acquired by Carmela in 2023) – A premier provider of compressed air solutions, offering in-house engineering and state-of-the-art manufacturing capabilities. Through these divisions, we drive innovation, deliver exceptional service, and build long-term customer relationships. As our business continues to grow, we're looking for a talented Sales Engineer to join our team. Join CEA: Leading people, production, and service operations to deliver results safely and efficiently. As the Manager, Service and Production, you will be responsible for leading the safe, efficient, and profitable execution of all service and production operations. This role provides operational leadership across field service, shop production, facilities, scheduling, safety, and team performance to ensure customer commitments are delivered on time, on budget, and to quality standards. The Manager, Service and Production plays a critical leadership role in driving operational excellence, optimizing technician utilization, improving production throughput, and supporting business growth. Working closely with Sales, Engineering, and Supply Chain, this position ensures seamless execution from project handoff through final delivery and ongoing customer support.u What You Will Do Service & Production Leadership Lead and develop service and production teams to achieve safety, quality, productivity, and customer satisfaction objectives. Establish clear priorities and ensure resources are aligned to meet service commitments and production schedules. Foster a culture of accountability, teamwork, continuous improvement, and operational excellence. Provide coaching, performance management, employee development, and succession planning for direct reports. Participate in recruitment, onboarding, workforce planning, and employee engagement initiatives. Develop departmental objectives and key performance indicators (KPIs) aligned with organizational goals. Service Operations Management Lead all aspects of field service operations, troubleshooting, commissioning, warranty support, preventative maintenance, and customer service activities. Develop and manage industry-leading preventative maintenance programs which are complimentary to new unit sales and ongoing reliable operation of the customer’s compressed air systems. Drive revenue growth through program implementation and by optimizing the customer’s operating with component and system upgrades, recommendations and meticulous maintenance scheduling and execution. Maximize technician utilization through effective scheduling, workforce planning, and resource allocation. Monitor work backlog, technician productivity, response times, and customer commitments. Partner with Sales and Service Coordination to forecast workload demand and align staffing requirements. Support resolution of complex technical and customer issues through appropriate resource assignment and escalation. Monitor service delivery performance and implement improvements that enhance efficiency, responsiveness, and customer satisfaction. Ensure all company-owned vehicles, tools, equipment, and service assets are maintained and…

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