Manager - SAP Warehouse Management

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™. Global Reach with a Local Touch 140+ years serving healthcare Over 14,000 teammates worldwide Serving healthcare partners in 80 countries Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland 40+ distribution centers Portfolio of 300 propriety and branded product offerings 1,000 branded medical product suppliers 4,000 healthcare partners served Benefits Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates. Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program. Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage. Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs. Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family. Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits. Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave. Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you. The anticipated pay range for this role is as follows: up to $160k yr./. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. Core Responsibilities - RESPONSIBILITIES Identifies innovative and creative business solutions to meet both internal and external customers’ applications needs. Educates internal and external customers on how business software applications systems can be leveraged for business value and growth. Facilitates the definition of business process and system requirements for new technology initiatives. Manages the work of multiple development teams, including planning, risk mitigation, resource forecasting, and delivery. Serves as liaison between customers, teammates and other business partners to identify and implement applications improvements. Partners and aligns Information Services (IS) with customer business objectives by establishing working relationships at individual and department levels with customers. Promotes modern agile/iterative work processes to teams and management to focus on true customer value. Ensures the delivery of applications support consistent with end user expectations and service level agreements. Monitors customer satisfaction levels with activities executed across IS functions. Monitors and reports operational service level agreements across customers and technical operations teams. Establishes performance metrics and measurement criteria for internal and external service processes, emphasizing improving overall customer service responsiveness. Develops, tracks and reports metrics and key performance indicators (KPI) for the team. Monitors and ensures a high level of customer satisfaction with services provided. Drives operational efficiencies through oversight of …

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