Manager, Return To Vendor (RTV)

ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world's finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver. OUR CULTURE Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren't interested in replicating how others do retail. We're building a better way – at a speed and scale unlike anything that's been done before. We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. If you're someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you. THE IDEAL CANDIDATE: The Manager, Return to Vendor (RTV) is a key individual contributor within the Sourcing organization responsible for overseeing the end-to-end RTV process across the company's retail and e-commerce supply chain. This role serves as the primary point of contact for vendor return negotiations, disputes, and recovery, ensuring that defective, excess, and non-conforming merchandise is resolved efficiently and that the company maximizes recovery value. The ideal candidate is highly analytical, a skilled negotiator, and comfortable operating cross-functionally with Merchandising, Quality, Logistics, Finance, and Vendor partners. RESPONSIBILITIES: RTV Program Ownership Own and manage the full RTV lifecycle — from claim initiation through resolution, credit receipt, or physical return logistics. Establish and maintain a centralized RTV tracking system; monitor open claims, aging balances, and recovery rates. Develop and enforce RTV policies, standard operating procedures, and escalation protocols. Partner with Buying and Planning teams to identify and prioritize RTV candidates across categories. Vendor Negotiation & Relationship Management Lead direct negotiations with vendor partners to secure credits, replacements, or return authorizations in alignment with contractual terms. Build and maintain productive vendor relationships while assertively advocating for the company's financial interests. Review and interpret vendor contracts and purchase order terms related to returns, defects, and chargebacks. Identify recurring quality or compliance issues with vendors and escalate to the Sourcing Director for strategic action. Cross-Functional Collabora…

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