Manager, Production Operations - Santa Monica, CA (132)

About Five-Star AudioVisual Founded in 1995, Five-Star AudioVisual, Inc. is a privately owned, fully independent audiovisual company dedicated exclusively to the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the United States, delivering seamless event technology experiences that elevate meetings, conferences, and live events. For more than three decades, Five-Star has remained at the forefront of the audiovisual industry through a combination of advanced technology, operational excellence, and hospitality-driven service. We serve as a true extension of our hotel partners, aligning with each property's culture, brand, and standards to create exceptional event experiences. Why Join the Five-Star Team? At Five-Star AudioVisual, our people are the foundation of everything we do. As an independent company, we are free to focus on what matters most: long-term partnerships, exceptional service, and investing in our teams. Our professionals bring passion, creativity, technical expertise, integrity, and accountability to every event. We believe great AV is about more than equipment; it's about people who care deeply about execution, client confidence, and guest experience. Joining Five-Star means working in a collaborative, forward-thinking environment where leaders are trusted, growth is encouraged, and your impact is visible every day. Reports to: Director, Event Production Work Environment This position operates within a luxury hotel or resort environment where Five-Star AudioVisual serves as the exclusive audiovisual partner. Manager, Production Operations serve as operational leaders within the venue, responsible for overseeing daily audiovisual operations, workflow management, inventory control, team performance, service delivery, and operational efficiency. They work closely with hotel leadership, clients, sales teams, and production personnel to ensure exceptional event execution and business performance. This role requires strong operational leadership, technical knowledge, organization, professionalism, financial awareness, team development skills, and a commitment to hospitality-driven service. What You Will Be Doing As a Manager, Production Operations, you will be responsible for assisting the Director, Event Production, in the overall management of the audiovisual operation in accordance with established company policies and procedures. This role works closely with clients, hotel partners, sales teams, and production teams to ensure operational excellence, customer satisfaction, and profitability. The Manager, Production Operations oversees daily workflow, inventory management, technician development, client satisfaction, billing oversight, equipment utilization, and event execution. This position plays a critical role in maintaining operational efficiency while ensuring that Five-Star's standards for service, technical excellence, and profitability are consistently achieved. Essential Duties & Responsibilities Operations Management Manage daily floor activities and technician workflows to ensure equipment and services are delivered on time, in good working conditions, and according to client expectations. Oversee inventory control procedures to maintain appropriate inventory levels while ensuring equipment safety, security, maintenance, and quality standards. Attend BEO meetings, pre-production meetings, and other hotel operational meetings as needed. Ensure billing is reviewed and approved by clients and communicate potential concerns to leadership. Support implementation and adoption of company operating procedures and event planning methodologies. Review event quotes and provide recommendations that improve operational efficiency and profitability. Monitor operational performance and identify opportunities for process improvement. Ensure compliance with company policies, procedures, and service standards. Event Operations & Execution Support the setup, operation, troublesh…

View the full posting and apply