Manager, Production Operations - Bluffton, SC (58)

About Five-Star AudioVisual Founded in 1995, Five-Star AudioVisual, Inc. is a privately owned, fully independent audiovisual company dedicated exclusively to the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the United States, delivering seamless event technology experiences that elevate meetings, conferences, and live events. For more than three decades, Five-Star has remained at the forefront of the audiovisual industry through a combination of advanced technology, operational excellence, and hospitality-driven service. We serve as a true extension of our hotel partners, aligning with each property's culture, brand, and standards to create exceptional event experiences. Work Environment This position operates within a luxury hotel or resort environment where Five-Star AudioVisual serves as the exclusive audiovisual partner. Manager, Production Operations serve as operational leaders within the venue, responsible for overseeing daily audiovisual operations, workflow management, inventory control, team performance, service delivery, and operational efficiency. They work closely with hotel leadership, clients, sales teams, and production personnel to ensure exceptional event execution and business performance. This role requires strong operational leadership, technical knowledge, organization, professionalism, financial awareness, team development skills, and a commitment to hospitality-driven service. What You Will Be Doing As a Manager, Production Operations, you will be responsible for assisting the Director, Event Production, in the overall management of the audiovisual operation in accordance with established company policies and procedures. This role works closely with clients, hotel partners, sales teams, and production teams to ensure operational excellence, customer satisfaction, and profitability. The Manager, Production Operations oversees daily workflow, inventory management, technician development, client satisfaction, billing oversight, equipment utilization, and event execution. This position plays a critical role in maintaining operational efficiency while ensuring that Five-Star's standards for service, technical excellence, and profitability are consistently achieved. Essential Duties & Responsibilities Operations Management Manage daily floor activities and technician workflows to ensure equipment and services are delivered on time, in good working conditions, and according to client expectations. Oversee inventory control procedures to maintain appropriate inventory levels while ensuring equipment safety, security, maintenance, and quality standards. Attend BEO meetings, pre-production meetings, and other hotel operational meetings as needed. Ensure billing is reviewed and approved by clients and communicate potential concerns to leadership. Support implementation and adoption of company operating procedures and event planning methodologies. Review event quotes and provide recommendations that improve operational efficiency and profitability. Monitor operational performance and identify opportunities for process improvement. Ensure compliance with company policies, procedures, and service standards. Event Operations & Execution Support the setup, operation, troubleshooting, and strike of audiovisual equipment for meetings and events. Ensure event spaces are prepared according to client specifications and company standards. Monitor event execution to ensure operational excellence and technical quality. Effectively manage sub-rental equipment to meet client needs while maximizing profitability. Ensure equipment readiness and quality control before client use. Assist with complex event execution and provide operational support when needed. Support successful event transitions, room turns, and logistical coordination. Leadership & Team Development Supervise, mentor, and develop operational team members. Provide coaching, support, and performance guidance to technicia…

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