Manager, Order Management

Overview
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As Manager, Order Management you will lead the Q2C function, driving accurate, compliant, and scalable order processing. You’ll partner with Sales, Finance, Legal, Revenue, and Customer Success to implement improvements that enhance the customer experience and enable growth. The role
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emphasizes operational excellence, governance, and automation to support a fast-paced, tech-enabled business. You’ll develop talent, lead cross-functional initiatives, and shape how we manage contracts and revenue. This is a hybrid role in Draper, UT focused on delivering measurable business impact.
Compensation / Benefits
• competitive compensation
• comprehensive benefits
• flexible work environment
• Wellbeing and Volunteer Days
• Work from Anywhere option
• recognition programs
Responsibilities
• Lead and develop the Order Management team, setting goals, performance expectations, and development plans
• Oversee end-to-end Order Management operations ensuring accuracy, compliance, and customer satisfaction
• Ensure timely order processing and adherence to policies and critical deadlines (month-end/quarter-end closes)
• Serve as escalation point for complex orders, contracts, revenue, and fulfillment issues with cross-functional coordination
• Maintain internal controls, audit readiness, SOX compliance, and governance requirements
• Identify and drive initiatives to improve efficiency, scalability, and automation across the Q2C lifecycle
• Partner with business and technology teams to implement system enhancements and adoption
• Lead cross-functional collaboration with Sales, Finance, Revenue, Legal, Customer Success, and Operations
• Develop and deliver executive-level reporting on operational performance and opportunities
• Keep SOPs, policies, and knowledge assets current and scalable
Key requirements
• 5+ years of leadership experience overseeing managers or large operational teams in Order Management or Revenue Operations
• Experience in fast-paced, high-growth SaaS environments
• Deep knowledge of Q2C, Order Management, contract lifecycle management, revenue xklufbp considerations, and controls
• Strong experience with enterprise systems and process automation; Salesforce and D365 preferred
• Proven ability to drive organizational change and influence stakeholders at multiple levels
• Analytical, problem-solving, and data-driven decision-making skills
• Experience managing operational KPIs, workforce planning, forecasting, and resource allocation
• Excellent communication, executive presentation, and stakeholder management
• Bachelor's degree in Business, Finance, Management, or related field; advanced degree preferred
• excellent communication
• stakeholder management
• collaboration
• Salesforce
• D365
• Q2C

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