Manager of Vendor Relations

Company: Protos Security Job Title: Manager of Vendor Relations Reports To: Director, Vendor Relations Location: Norwalk CT, On-Site Company Overview Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in Norwalk, CT, Protos also has offices in New York, Texas, Virginia, Illinois, California, Tennessee, and Georgia, as well as international locations in Canada and the UK. We are a game changer in the security and software industry, revolutionizing how security is managed and delivered to make the world a safer place. Position Summary We are growing — and we’re looking for a Vendor Relations Manager (VRM) to join our headquarters in Norwalk, CT. If you thrive in a collaborative environment, enjoy building lasting relationships, value exceptional customer service, and want to play a strategic role in an industry-leading organization that works every day to keep people safe, we’d love to hear from you. Essential Duties & Responsibilities Serving as the primary point of contact for vendors in your assigned geographic territory Building relationships with vendor leadership, decision-makers, and operations teams Leveraging knowledge of vendor services, specialties, and pricing to match the right vendor to each client Proactively assessing and addressing vendor needs while developing actionable improvement plans Conducting quarterly business reviews and KPI discussions to drive engagement Maintaining accurate vendor and contact data in Salesforce, documenting all interactions in real time Collaborating across departments including operations, compliance, quality assurance, corporate development, sales, and strategic accounts Sharing best practices with fellow VRMs to ensure consistency across vendor portfolios Representing Protos with professionalism, integrity, and compliance at all times Qualifications & Experience Bachelor’s degree from an accredited college or university Account management or vendor relationship experience preferred 2+ years managing a book of business in a service environment, procurement, or sales (security industry experience a plus) Analytical, metrics-driven mindset with the ability to see the big picture Strong problem-solving skills with the ability to anticipate and address challenges quickly Excellent listening, interpersonal, negotiation, and presentation skills Proven customer service focus for both internal and external stakeholders Proficiency in MS Office (Excel, Word, PowerPoint, Teams) and CRM systems — Salesforce expertise preferred Ability to work effectively in a team environment Willingness to travel up to 15% and support all U.S. time zones Reside within commuting distance of Norwalk, CT (relocation not provided) Why You’ll Love Working With Us At Protos Security, We Are a Community Of Driven Professionals Working Together To Make The World Safer Through Technology And Service. Here Is What You Can Expect Purpose Driven Work – Every role contributes to building smarter, more secure environments Growth Opportunities – Mentorship, cross functional projects, and career development Collaborative Culture – Open communication, respect, and team first thinking People First Values – Inclusive culture and generous employee support Benefits Include Medical, Dental, Vision, and Life Insurance coverage Employee Assistance Program (EAP) Flexible Spending Account (FSA) and Health Savings Account (HSA) options, where applicable 401(k) retirement savings plan with employer contribution Paid Time Off (24 days annually) Additional company-sponsored benefits and wellness programs Collaborative work environment and professional development opportunities Benefits are subject to plan terms, eligibility requirements, and applicable company policies. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of t…

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