Manager of Telecommunications (ECD)

Posting Date: 11/3/26 Department: Emergency Communications Job Code: M324 (ID#1925) Salary Plan/Grade: S375 -126 Number of Hours Per Week: 37.5 Additional Work Hours Information: On Call Requirements Union Affiliation: None # of openings: 1 Type of Employment: Regular Civil Service Type: None POSITION SUMMARY: The Manager of Telecommunications is responsible for hands-on management and support of the Public Safety phone system, City's cellular devices, Project 25 and analog radio networks, spanning network and service operations, incident and outage reporting, configuration, and change management. Working at the direction of the Deputy Director for Public Safety IT, and in close partnership with Cambridge Police, Fire, Emergency Communications and Community Safety Departments. ESSENTIAL JOB FUNCTIONS AND DUTIES: The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Administer and support the public safety phone system and all cellular devices and services across the city. Order mobile devices and accessories for City employees; manage wireless service provider accounts; run reports on mobile device inventory and usage; and serve as the subject matter expert for Mobile Device Management and Mobile Application Management, including remote configuration of cell phones and tablets. Support the City's Project 25 and analog radio system infrastructure, including endpoint devices; install radio equipment and provide technical support for VHF/UHF and 800 MHz analog and digital systems, mobile and portable subscriber equipment, simulcast, conventional, and trunked radio equipment and systems, dispatch consoles, and microwave systems. Proactively monitor the P25 radio network and related management platforms, including the statewide core systems management console, for alarms and performance alerts, and escalate according to incident response procedures. Provide Tier 1, 2, and 3 IT support for public safety users including E911 dispatchers, Police Officers, and Firefighters. Manage radio inventory, configuration, and programming, including subscriber programming such as codeplug updates and minor configuration changes to support deployments, replacements, and returns to service. Service mobile radios in vehicles as needed; perform upgrades and programming for all handheld and mobile radios. Participate in planning, coordination, setup and on-site support for special events, command posts, and significant emergencies within the City and with regional partners to support radio communications. Respond to public safety incidents to provide radio communication and technical support, including fires reaching a second alarm level or higher, with 24-hour availability required; and coordinate with Public Safety and City departments and provide on-site support outside normal hours as required. Manage cellular & radio contractors for all issues, work requests, contracts, and projects. Plan, manage, and execute procurement for cellular systems and supplies, in coordination with City Purchasing to source, order, and track equipment for public safety and other authorized City users. Collaborate with all Public Safety and partnering agencies to ensure their radio needs are met. Provide system and user documentation and deliver end-user training on the use of public safety phone system and cellular services across the city along with XTL/XTS/APX radios, MCC7500 consoles, and deployable radio systems; ensure technical support teams are trained in first-level radio support. Supervise the team's successful project planning, execution, and completion, and manage large-scale infrastructure implementation and replacement projects for the P25 radio system, cellular devices, and Fire Station Alerting. Remain available for off…

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