Manager of Postal, Shipping & Receiving Services

Position Information Position Title Manager of Postal, Shipping & Receiving Services UIW Mission University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good. Position Summary The Manager of Postal, Shipping & Receiving Services is responsible for the overall management, coordination, and supervision of University mail services, shipping and receiving operations, and postal compliance activities. This position ensures the efficient processing, distribution, collection, and delivery of incoming and outgoing mail, and packages, and freight for all University departments, students, faculty, staff, and affiliated entities. The Manager of Postal, Shipping & Receiving Services reports to the Director of Procurement and Other Support Services. Benefits UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents. Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program (EAP), wellness programs, employee discount program, Public Service Loan Forgiveness (PSLF) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility. Job Duties Job Duty Name Operations Supervison Description of Job Duties Hire, train, supervise, and evaluate postal operations and shipping and receiving personnel. Develop work schedules and assign responsibilities. Conduct performance evaluations and provide coaching and professional development. Promote a customer-service-oriented work environment. Ensure compliance with university policies and safety procedures. Perform other duties as assigned. Job Duty Name Operations Management Description of Job Duties Plan, organize, and manage daily postal operations, including mail processing, sorting, distribution, and delivery. Manage all incoming and outgoing mail, parcels, express shipments, and accountable mail. Oversee USPS, courier, and shipping carrier relationships, including FedEx, UPS, DHL, and regional providers. Monitor service levels and resolve delivery or shipping issues. Job Duty Name Compliance and Regulatory Oversight Description of Job Duties Maintain compliance with United States Postal Service regulations and requirements. Ensure adherence to shipping regulations involving hazardous materials, restricted items, and international shipments. Develop and maintain departmental procedures and operating manuals. Stay current with postal industry changes, rate adjustments, and best practices. Job Duty Name Financial Management Description of Job Duties Prepare and manage departmental budgets. Monitor postage expenditures and shipping costs. Reconcile postage accounts and meter activity. Analyze shipping trends and recommend cost-saving opportunities. Assist with contract negotiations and vendor management activities. Job Duty Name Customer Service and Communication Description of Job Duties Serve as the primary point of contact for mail and shipping-related inquiries. Address customer concerns and service requests promptly. Develop communications regarding service interruptions, holiday schedules, and operational changes. Partner with campus departments to identify and implement service improvements. Job Duty Name Technology and Reporting Description of Job Duties Manage postal management software, package tracking sy…

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