Manager of Parking Operations (Caesars New Orleans)

The Manager of Parking Operations oversees all aspects of Hotel Valet, Casino Valet, and Self-Parking services. This role supports the Director in managing the overall operations of the Parking Department, ensuring the highest standards of professionalism and guest service are consistently upheld. The Manager is responsible for delivering exceptional service, while also ensuring that valet and parking operations meet established goals for productivity, cost control, and revenue generation.

• Assists the Director in overseeing all aspects of parking operations, including Hotel Valet, Casino Valet, and Self-Parking services.

• Ensures that supervisors and leads effectively prepare work schedules and maintain accurate payroll records.

• Develops and implements a defensive driving training program for transportation staff to promote safety, reduce incidents, and minimize claims related to vehicle damage or theft.

• Monitors and reviews vehicle damage and theft complaint reports in coordination with the Risk Management Department, ensuring timely, accurate, and thorough investigations.

• Supports the team in resolving guest issues and complaints in a courteous, professional, and effective manner.

• Champions a culture of high-end, guest-focused service, ensuring every interaction leaves a memorable and lasting impression that reflects the Caesars brand.

• Assists the Director in developing and managing operational procedures and budgetary guidelines for the Transportation Department.

• Maintains operational oversight of staff, ensuring proper training and compliance with all company policies, CCC and DGE regulations, and legal obligations including court appearances.

• Ensures that all transportation staff maintain professional behavior and appearance in accordance with company standards.

• Assists in the development, implementation, and maintenance of internal and external reporting procedures as required.

• Acts as a role model for employees, consistently representing Caesars with professionalism and encouraging others to do the same.

• Adheres to attendance standards and complies with all regulatory, departmental, and company policies.

• A college degree or equivalent experience is preferred, with a strong emphasis on management, interpersonal, service-oriented, organizational, and employee motivation skills.

• 3-5 years of experience in managing multiple large-scale hotel valet operations.

• Proven experience in budget planning, goal setting, and administrative functions is essential.

• Experience in Hotel Front Services or Hotel Guest Relations is preferred.

• Must possess excellent verbal and written communication skills, along with strong analytical abilities.

• Demonstrated ability to work collaboratively with colleagues and contribute effectively in a team environment.

• Must maintain a professional, well-groomed appearance at all times.

Physical, Mental, and Environmental Demands

• Must be able to maneuver to all areas of the casino.  

• Must be able to perform physical job duties of line employees in emergency situations.  

• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.  

• Must have an understanding of the budget process.  

• Must be able to work at a fast pace and in stressful situations.  

• Must be able to read, write, speak and understand English. 

• Must be able to respond to visual and aural cues.

Gaming Permit: N/A