Deposit Operations Specialist

Position Summary

Nola Bank is seeking an experienced Deposit Operations Specialist to help build and lead the operational backbone of our deposit operations department. Reporting to the Director of Operations, this role is responsible for the day-to-day operational functions of the bank’s deposit products and services, ensuring transactions are processed accurately, efficiently, and in compliance with bank policies and regulatory requirements.

The Deposit Operations Specialist will handle account maintenance, ACH and wire processing, debit card administration, overdraft monitoring, exception processing, and customer account research. The Deposit Operations Specialist works closely with branch personnel, customers, and third-party vendors to resolve issues, maintain records, and support the overall integrity and efficiency of deposit operations while contributing to a high level of customer service.

Essential Duties & Responsibilities

• Actively monitors the department emails and responds with answers/resolutions within the designated service level agreement parameters.
• Provides telephone support to customers and all branch personnel and their inquiries.
• Provide customer support for online banking inquiries and issues.
• Provide support and assistance for Cash Management clients.
• Perform tasks associated with wire transfers.
• Perform annual audits and reviews for ACH Originators and RDC Clients.
• Provide support for debit card related activity.
• Monitor ATM activity and machine balances. Performs weekly/monthly balancing of ATMs.
• Performs tasks associated with debit card and/or ACH disputes.
• Prints and prepares various time sensitive customer communication notifications such as; CD renewals, change of address confirmations, deposit correction notices, wire transfer confirmation etc. for mailing each day.
• Processes all return mail for the bank, to include account maintenance to prevent future mailings.
• Performs the daily Regulation CC hold review to ensure compliance.
• Performs various account maintenance transactions to include but not limited to: address changes, interest rate adjustments, fee waivers etc.
• Verifies all new retail/consumer account paperwork/documentation for accuracy, completion, and CIP approval.
• Verifies all updated retail/commercial account paperwork/documentation for accuracy, completion, and CIP approval.
• Prints, verifies, and mails CD and IRA interest checks to customers.
• Compiles month end reports for tracking purposes.
• Completes daily reports for review and maintenance processing and completes requested research.
• Ensures that own work as well the financial institution is in compliance with applicable regulations directly or through subordinates.

Required Qualifications

• 2+ years of experience in bank, deposit or branch operations preferred
• High School diploma or equivalency required.
• Associates degree preferred.
• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines in fast-paced environment.
• Strong written and verbal communication skills, with the ability to work collaboratively across departments and with external partners.

Skills and Abilities

• Understanding of NACHA Rules and Regulations
• Understanding of Regulation CC
• Understanding of Regulation E
• Ability to use a Windows based PC and MS Office Software
• Ability to gather data to assist assigned areas in resolving deposit related issues
• Ability to learn new tasks quickly and accurately
• Good organizational/planning skills
• Ability to effectively manage time
• Independent and motivated
• Detail oriented
• Good verbal and written communication skills
• Good analytical skills
• Excellent interpersonal skillsExcellent customer service skills
• Excellent multi-tasking skills

Working Conditions and/or Physical Requirements

• Ability to operate a keyboard is required, to perform the essential job functions.
• Ability to read and interpret a document.
• Ability to travel if required to perform the essential job functions.

What Nola Bank Offers

• Competitive compensation and a comprehensive benefits package.
• A collaborative, relationship-driven, locally focused work environment.
• Meaningful career growth opportunities at a growing financial institution.
• The opportunity to help build the loan operations function and credit culture of a community bank.
• Direct access to and mentorship from the Chief Credit Officer and senior leadership.

Nola Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.