Manager of Mobile Operations (Raleigh)

At The Blood Connection, every role plays a part in saving lives. Join our team and help make an impact in your community today! Position Overview The Manager of Mobile Operations is responsible for leading and overseeing mobile blood collection operations and support staff. This role manages safe, efficient, and compliant collection practices while maintaining high standards of quality, operational performance, and customer service. The Manager supports employee performance, operational training coordination, donor eligibility processes, regulatory compliance, and occurrence management across mobile operations. Essential Functions Leadership and Staff Management: Plans, organizes, and leads mobile operations staff to meet organizational goals Recruits, interviews, hires, and onboards qualified personnel Provides ongoing coaching, counseling, performance feedback, and disciplinary action as needed Reviews and approves employee timekeeping, attendance, and payroll records Leads and facilitates regular staff meetings and operational communications Training and Development: Identifies training and development needs for assigned staff in collaboration with leadership and organizational requirements Requests or coordinates training opportunities to support employee performance, compliance, and operational effectiveness Ensures employees are enrolled in required training programs and monitors completion status Tracks and follows up on mandatory certifications, continuing education, and required departmental training Reinforces accountability for timely completion of assigned learning activities and compliance requirements Supports onboarding activities to ensure employees receive required operational and compliance related training Operations and Process Management: Oversees daily mobile blood collection operations for efficiency, productivity, and service excellence Ensures compliance with current Good Manufacturing Practices (cGMPs), regulatory standards, and organizational policies Supports staff with donor eligibility determinations as needed Maintains standard operating procedures, forms, and process controls Monitors operational performance through benchmarks, metrics, and quality indicators Quality and Regulatory Compliance: Supports and participates in organizational Quality Assurance initiatives Ensures adherence to all regulatory requirements, accreditation standards, and internal quality plans Conducts internal audits and inspections to ensure compliance and operational effectiveness Manages occurrence reporting, investigations, and root cause analysis Develops and implements corrective and preventive action plans as necessary Equipment and Facility Management: Oversees the installation, calibration, maintenance, and operational readiness of equipment used in mobile operations Verifies preventive maintenance schedules are completed and appropriately documented Maintains accurate records of equipment performance, calibration, and repairs Documentation and Record Control: Maintains documentation in accordance with organizational document control standards Ensures operational, training, and quality records are accurate, complete, and compliant Oversees proper storage, retention, and retrieval of documentation Logistics and Inventory Control: Ensures proper storage, handling, transportation, and distribution of blood products and supplies Maintains compliance with inventory control and supply chain procedures Travel Requirements: Travels frequently to mobile collection sites, including local and regional travel Supports multiple locations and responds to operational needs as required Maintains availability for extended hours, including early mornings, evenings, and weekends based on mobile drive schedules Maintains a valid driver’s license and reliable transportation Miscellaneous: Other job duties as assigned Minimum Qualifications Associate degree, completion of at least two years of college coursework, or equivalent experi…

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