Manager of Maintenance and Construction

Description: Manager of Maintenance and Construction Location: Philadelphia, PA Reports To: Property Manager Matrix Relationship: Chief Financial Officer (COO), Director of Real Estate Position Summary The Manager of Maintenance and Construction is a hands-on supervisory role responsible for overseeing all maintenance operations and construction-related activities across Xiente's affordable housing portfolio and nonprofit commercial spaces. This position leads the maintenance team in delivering timely, high-quality responses to tenant maintenance requests, executing preventative maintenance programs, managing capital improvement and rehabilitation projects, and ensuring that all properties are maintained in compliance with applicable habitability standards, building codes, and regulatory requirements. The Manager serves as the primary point of operational accountability for the physical condition and long-term integrity of Xiente's real estate assets. Primary Responsibilities I. Maintenance Operations & Team Leadership 1. Supervise, develop, and evaluate the maintenance team, establishing clear performance expectations, conducting regular check-ins and formal reviews, and fostering a culture of accountability, quality, and professional growth. 2. Oversee the intake, triage, assignment, scheduling, and resolution of all tenant maintenance requests across Xiente's affordable housing portfolio, ensuring compliance with lease obligations, habitability standards, and applicable response-time requirements. 3. Manage maintenance operations for nonprofit commercial spaces, coordinating routine repairs, systems upkeep, and improvement projects with internal staff and external vendors. 4. Develop, implement, and manage a comprehensive preventative maintenance program for all facilities, building systems, and equipment to minimize emergency repairs, extend asset useful life, and protect long-term capital reserves. 5. Maintain the maintenance management and work order system (AppFolio or equivalent), ensuring timely logging, status updates, completion documentation, and performance reporting on all work orders. 6. Conduct routine property inspections to assess physical conditions, identify deferred maintenance, and generate written reports with prioritized recommendations. 7. Manage unit turnover operations, coordinating make-ready scope, scheduling, and quality control to meet occupancy timelines and minimize vacancy loss. II. Construction & Capital Project Management 1. Manage capital improvement, rehabilitation, and renovation projects from planning through closeout, including scope development, budgeting, scheduling, contractor procurement, quality assurance, and lien waiver and documentation management. 2. Partner with the Director of Real Estate and Real Estate Development team on new construction and acquisition-rehabilitation projects, providing construction management support during predevelopment, construction, and lease-up phases. 3. Prepare and manage project budgets, track expenditures against approved scopes, and provide regular cost-to-complete reporting to the Director of Real Estate. 4. Coordinate with architects, engineers, and general contractors to ensure construction activities meet design specifications, local building codes, and funder requirements. 5. Support preparation for and response to property inspections conducted by regulatory agencies, including HUD, PHFA, and local code enforcement, and coordinate timely resolution of any findings. 6. Manage warranty claims and punch-list resolution on newly constructed or rehabilitated properties through the applicable warranty period. III. Vendor & Contract Management 1. Source, evaluate, and manage relationships with licensed contractors and vendors for specialized trades, including HVAC, plumbing, electrical, roofing, pest control, and landscaping. 2. Develop and maintain a qualified vendor roster; ensure all vendors carry appropriate licensure, insurance, and certifi…

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