About MyComputerCareer (MyCC):

At MyComputerCareer, we’re transforming lives through tech education! Our mission-driven team is dedicated to helping students achieve life-changing careers in IT. With a family-like culture rooted in Love, Customer First, Excellence, and Ethics, we’re focused on making a lasting impact. Join us and be part of a dynamic, fast-paced environment where your contributions truly matter.

Location: Hybrid, Apex NC

About MyComputerCareer (MyCC)

MyComputerCareer is a technology education company focused on changing lives through career training. Our team is driven by purpose, innovation, and a commitment to providing an exceptional experience for students and employees alike. Technology is at the core of how we operate — and we’re looking for a strong IT leader to help us scale securely and efficiently.

Position Overview

The IT Operations Manager leads the day-to-day operations of MyCC’s IT environment, ensuring our systems, infrastructure, and support services run reliably, efficiently, and securely.

This role combines IT operations leadership with cybersecurity oversight. You will guide a team responsible for networks, servers, endpoints, and help desk support while also protecting company systems and data from security threats. You’ll play a hands-on leadership role — supporting escalations, improving processes, strengthening security, and ensuring technology enables the business to run smoothly.

What You’ll Do

IT Operations & Infrastructure

Monitor servers, networks, and systems for performance, stability, and reliability
Analyze system logs, error reports, and user feedback to identify improvements
Oversee system upgrades, installations, and data migrations while maintaining uptime and security
Ensure patches and updates are applied to servers, endpoints, and applications
Evaluate hardware and software effectiveness and recommend improvements
Manage software licensing and ensure compliance
Support LAN/WAN environments, user access, and system configurations

Help Desk & Team Leadership

Lead IT support operations and assign help desk priorities
Serve as the escalation point for complex technical issues
Guide hardware and software replacement, upgrades, and standards
Develop and maintain IT documentation, SOPs, and user guides
Provide training insights to improve user productivity and adoption
Participate in planning, meetings, and departmental projects

Cybersecurity & Risk Management

Establish and continuously meaningfully improve MyCC’s cybersecurity program
Help implement security policies, controls, monitoring, and response processes
Safeguard systems, infrastructure, and company data from threats and vulnerabilities
Manage access controls, endpoint protection, and risk mitigation efforts
Support incident response and proactive security monitoring

Strategic & Administrative Support

Assess department technology and equipment needs and present recommendations to the CIO
Assist with vendor coordination and bid gathering for IT purchases
Use technology to improve employee efficiency and service delivery

Key Competencies

Strong problem-solving and troubleshooting skills
Customer-first mindset with excellent communication skills
Technical leadership and team management
Project and workload prioritization in a fast-paced environment
Experience with documentation, SOPs, and IT policies
Ticketing systems and service desk operations
Cloud platform experience
Cybersecurity knowledge and risk awareness
High ethical standards and professionalism

Education & Experience

5–8 years of progressive experience in IT operations, systems administration, or infrastructure management
Experience supporting modern enterprise technologies and business IT environments
Hands-on experience with cloud platforms (Google Workspace, Microsoft 365, or similar SaaS environments)
Experience with network administration, servers, endpoint management, and system security best practices
Working knowledge of cybersecurity fundamentals (patching, access control, endpoint protection, risk mitigation)
Experience leading or supporting help desk and technical teams
Degree in IT, Computer Science, or related field preferred but not required — equivalent experience strongly considered
Industry certifications are a plus (CompTIA, Microsoft, Google, Cisco, Security+, Network+, etc.)

Travel & Work Location

This role requires approximately 10–15% travel, including visits to offsite locations and attendance at industry conferences or events as needed.
This position is based in the Raleigh, North Carolina area, and candidates must be located in or willing to relocate to this area.

Physical & Work Requirements

Ability to communicate clearly in person and in writing
Ability to move throughout office and campus environments
Occasional lifting (up to 25 lbs)
Sustained focus and cognitive engagement in a dynamic environment

Why Join MyCC?

You’ll have the opportunity to shape and strengthen the technology backbone of an organization that changes lives every day. This is a high-impact leadership role where your expertise will directly influence security, stability, and scalability across the company.

Comprehensive Benefits That Support You at Every Stage

We believe taking care of our people is just as important as taking care of our students. Eligible full-time employees enjoy a well-rounded benefits package designed to support your health, financial security, and overall well-being.

Our benefits include:

• Multiple medical plan options, including HSA plans with employer contributions
• Dental and vision coverage
• Company-paid life and disability insurance
• 401(k) with company match
• Generous paid time off and holidays
• Employee Assistance Program (EAP) for confidential personal support
• Optional coverage such as accident, critical illness, and pet insurance

We’re committed to helping our employees stay healthy, feel secure, and maintain balance both at work and at home.

We are and Equal Opportunity Employer.

Manager of IT Operations- Hybrid (Apex, NC)

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