Manager, Mobile Device & Endpoint Operations

It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you . The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you. Description The Mobile Device Manager is accountable for the end-to-end lifecycle, availability, security and cost-effective management of Purolator’s operational mobile devices and related equipment across the national network. The portfolio includes rugged Android handheld scanners, finger and wearable scanners, tablets, label printers, batteries, cradles, chargers, mounts and protective accessories. Leading three direct reports, this manager owns the device service, lifecycle roadmap, budgets, vendor relationships, inventory governance and mobile device management (MDM). The manager partners with IT and Operations leaders on demand planning, device standards, deployments, support and issue resolution. In addition to this core device mandate, the role coordinates reliability and security-remediation improvements for IT operations applications, working with existing technical owners. Responsibilities Device Service Ownership & Lifecycle Planning Own Purolator’s Operations mobile device service, roadmap and work plan for support, refreshes, deployments, upgrades and improvements. Forecast demand, site needs and peak/growth capacity with IT and Operations. Manage selection, procurement, provisioning, deployment, maintenance, repair, redeployment and secure retirement. Fund replacements around lease, warranty, manufacturer support and end-of-life dates. Batch refreshes and lease returns, aligning replacement readiness and return deadlines to avoid extensions, duplicate rental costs and disruption. Maintain approved devices/accessories; assess ruggedness, ergonomics, battery, connectivity, app compatibility, supportability and total cost. Inventory Governance & Site Accountability Maintain serial-level records of site, status, lease and support coverage; reconcile stock against MDM, shipment and repair records. Set spare/replenishment levels, validate requests against demand/allocations and redistribute surplus before buying. Establish terminal accountability for custody, stock checks, secure storage, charging, care, loss reporting and timely returns. Verify inactive, missing, damaged, aging and unreturned devices with sites; offline status alone does not prove loss. Escalate unresolved issues with operational impact, cost exposure and recommendations. Include inventory/configuration details, accessories, setup guidance and support contacts in shipments; confirm receipt, deployment and outstanding returns. MDM, Applications & Android Updates Own MDM service improvement, vendor/internal support responsibilities and escalations. Oversee enrollment, provisioning, profiles, policies, groups, scripts, remote support and configuration baselines, with controlled admin access and documented change approvals. Maintain an approved app catalogue of owners, versions, deployment methods, support contacts and dependencies; govern installation, updates and removal. Own Android, firmware and security-update plans by supported model. Test compatibility with app owners/vendors across scanning, Bluetooth, printing, Wi-Fi, cellular and eSIMs. Use pilots and staged rollouts with go/no-go criteria, rollback/recovery plans, operational windows and verification. Resolve exceptions and unsupported configurations. Partner with Security/Identity on shared-device access, sessions, least privilege, certificates, approved apps and lost-device response; document configuration/patch compliance against agreed standards. Project Engageme…

View the full posting and apply