Manager, Manufacturing Reliability & Human Performance
GenezenThe field of gene therapy is growing rapidly and Genezen is here to meet the exacting needs of our clients. We provide process development, produce GMP viral vectors, and provide cell transduction for gene and cell therapy clinical trials and are proud to be a part of the process that leads to new cures. WORKING AT GENEZEN Many people have worked in environments where you feel like just another nameless part of an enormous machine. Genezen is different. We want our employees to be innovative, collaborative problem solvers who are dedicated to meeting the challenges of working at a fast-growing company. We are dedicated to empowering our employees to be their best and making Genezen a rewarding place to work. Every employee contributes to the success of the company and you can be part of that team. JOB SUMMARY Lead hands-on, cross-site improvement efforts to reduce recurring GMP deviations, prevent avoidable manufacturing failures, and improve batch success rates in gene therapy manufacturing. Apply human performance principles, structured problem solving, standard work, and error-proofing to strengthen process reliability. Partner closely with Manufacturing, Quality, MSAT, and Engineering to implement sustainable improvements while maintaining patient safety, data integrity, and GMP compliance. ESSENTIAL JOB FUNCTIONS Champion a continuous improvement mindset across the organization, fostering accountability, innovation, and operational excellence. Lead a prioritized, multi-site portfolio of improvement projects focused on repeat deviations, preventable batch losses, and manufacturing execution reliability. Analyze deviation, batch outcome, and process performance data to identify recurring failure mechanisms, risk concentrations, and opportunities for prevention. Facilitate cross-functional root-cause and human-factors analyses, distinguishing process design weaknesses from individual actions; support Quality-led GMP investigations and CAPA without assuming Quality ownership. Design, pilot, and implement practical countermeasures including error-proofing, visual controls, simplified work steps, verification methods, and robust shift handoffs. Partner with Manufacturing and MSAT to investigate controllable causes of unsuccessful batches, including execution, process variability, material handling, equipment interfaces, and process interruptions. Improve critical standard work and execution practices with process owners; ensure changes to GMP procedures and records follow approved change control. Personally lead focused Kaizen and DMAIC-based improvement activities, from problem definition and baseline through implementation and effectiveness verification. Establish consistent, meaningful measures for repeat deviation rates, targeted failure modes, batch success, and sustained countermeasure effectiveness. Conduct shop-floor observation and process confirmation with site leaders to identify system vulnerabilities and reinforce reliable execution. Coach supervisors and frontline teams in problem visibility, human performance, structured problem solving, and practical prevention techniques. Replicate proven improvements across sites where processes and regulatory requirements are comparable. Communicate progress, barriers, and verified benefits to site leadership and Continuous Improvement; escalate risks promptly. Maintain strong collaboration with Quality, Operations, MSAT, Engineering, Supply Chain, and Training, respecting functional accountability for batch disposition, investigations, and technical process ownership. SPECIAL JOB REQUIREMENTS Regular presence in GMP manufacturing environments and travel between company sites as business needs require. Flexibility in schedule to support critical manufacturing and improvement activities. Criminal background check required. Other duties as assigned. KNOWLEDGE, SKILLS AND EXPERIENCE At least 7 years of relevant experience in GMP pharmaceutical, biologics, or advanced therapy man…