Manager, Logistics and Customer Freight

We Make Life More Rewarding and Dignified Location : Nashville Department : Operations Summary The Manager, Logistics & Customer Freight – Americas leads the regional logistics and customer freight strategy, ensuring that service level, cost, and shipment quality goals are achieved across the Americas. This role serves as the primary liaison between the Americas Business Units (BUs) and Global Operations, managing the implementation and ongoing support of supply chain initiatives, including third-party logistics (3PL) partnerships where applicable. The role is accountable for inbound and outbound freight through the company’s distribution network, 3PL warehouse oversight, carrier management for final-mile delivery, and product availability. A key objective is reducing supply chain–related selling, general, and administrative (SG&A) costs while improving cost to serve. The manager leads a small team, builds supply chain capability across BU partners, and works effectively with internal stakeholders and external providers to deliver reliable, efficient, and compliant logistics operations. Responsibilities Business Partnership & Service Management Serve as liaison between the Americas Business Units (BUs) and Global Operations, partnering with General Managers, Finance, Key Account Management, and Customer Service. Manage service levels to meet BU requirements in line with global operations standards. Educate BU partners on supply chain capabilities, opportunities, and constraints. Coordinate service improvement and cost-to-serve initiatives across BUs and Operations. Support Demand Planning, Sales, and Marketing on forecasts and product launches, transitions, and discontinuations. Logistics, Freight & 3PL Management Develop and execute 3PL and Americas customer freight strategies. Oversee inbound and outbound freight to ensure on-time, accurate, and cost-effective delivery. Monitor 3PL order transmission and system interfaces to ensure timely picking and shipping. Manage carriers and freight forwarders, including final-mile performance. Oversee 3PL inventory and set days of inventory on hand (DIOH) targets with Planning. Identify product availability risks over a 90-day horizon and implement mitigation plans. Financial Management Own the annual operating plan (AOP) for Americas customer freight and manage expenses. Lead cost-savings and 3PL process improvements to reduce total landed and operating costs. Partner with Finance to manage 3PL, freight, and inventory write-off costs. Contracts, Compliance & Governance Manage 3PL contracts and ensure compliance with warehousing and logistics agreements. Establish 3PL governance, performance metrics, and operating standards. Support 3PL audits and resolve identified gaps. Leadership & Continuous Improvement Lead and develop direct reports, and build supply chain capability across BU partners. Align regional activities with Global Supply Chain strategy and best practices. Drive and communicate process improvements across functions and regions. Essential Functions of the Role Inspect goods for damage or discrepancies and report issues promptly. Prepare orders for delivery or pickup according to schedule. Ensure packaging meets safety and quality standards. Follow OSHA and company-specific safety protocols. Maintain a clean, hazard-free work environment. Communicate with supervisors and team members to coordinate workflow. Maintain quality systems and compliance with regulatory standards. Drive continuous improvement initiatives. Ensure data accuracy and confidentiality in quality documentation. Education & Work Requirements Bachelor’s Degree with 8-12 years of related experience Education & Work Preferences Bachelor’s degree in Supply Chain Management, Logistics, or a related field. Specialized training or certification in logistics or freight management. Experience managing 3PL partners, contracts, and performance governance. Working knowledge of Sales and …

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