Manager, Integrated Care Strategic Partnerships

Job Summary: The Manager, Integrated Care Strategic Partnerships leads the business-level vendor optimization, business process governance, and program-specific partnership strategy to enable compliant, high-performing third-party partnerships across the organization. This role designs and advances governance frameworks, policies, controls, workflows, and performance management capabilities; translates Integrated Dual Eligible and Long-Term Services and Supports (LTSS) program needs into coordinated vendor strategies; and partners with cross-functional leaders to support operational performance, new business, market growth, and regulatory readiness. The position drives continuous improvement, strengthens accountability, reduces operational and compliance risk, and improves vendor, program, and member outcomes. Essential Functions: Design, implement, and continuously enhance enterprise vendor governance frameworks, policies, procedures, controls, and operating standards aligned with Managed Care Organization regulatory and contractual requirements Lead the development and execution of Integrated Care vendor strategy across Dual Eligible, D-SNP, LTSS, and integrated care operations, aligning vendor partnership capabilities, capacity, performance expectations, and investment decisions with program priorities and market needs. Build and maintain an integrated vendor partnership portfolio view for Integrated Care Programs, including purpose, scope, contract dependencies, implementation status, capacity, cost, service-level commitments, quality measures, risks, and business ownership. Partner with Integrated Care Program, LTSS, Clinical Operations, Market, Finance, Legal, Compliance, Procurement, Strategic Sourcing, Information Technology, Human Resources, and other leaders to translate business needs into scalable vendor solutions and governance requirements. Lead governance committee and vendor review operations, including agenda development, stakeholder alignment, decision materials, documented outcomes, action tracking, and escalation follow-through. Collaborate and partner with enterprise Strategic Sourcing and Vendor Performance to identify priority contracts, emerging risks, performance trends, capacity constraints, and opportunities requiring governance review or executive action. Establish and maintain vendor performance scorecards and management routines that monitor service levels, quality, productivity, timeliness, financial performance, compliance, member impact, implementation readiness, and corrective action progress. Lead vendor demand, capacity, and resource planning for Integrated Care Programs, including assessment, care management, care plan, member outreach, provider, technology, and operational support needs. Coordinate vendor onboarding and operational readiness across contracting, staffing, equipment, system access, training, workflow integration, data exchange, reporting, and go-live activities; identify barriers and drive resolution. Develop and maintain governance playbooks for vendor selection support, implementation, performance management, issue escalation, remediation, transition, renewal, expansion, and offboarding. Identify, track, and escalate contract execution or vendor engagement outside established contracting and governance processes; drive remediation and strengthen preventive controls. Own and maintain the Vendor Governance charter to clarify decision rights, accountability, governance cadence, escalation pathways, and stakeholder expectations. Assess current-state business processes, identify gaps and variation, and lead future-state process design to improve consistency, efficiency, control effectiveness, and stakeholder experience. Use structured process improvement and project management methodologies to define problems, analyze root causes, prioritize solutions, implement changes, and monitor sustained outcomes. Drive continuous improvement of vendor partnerships processes, tools, data, …

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