Manager, Import Customs House Brokerage (CHB)

Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey. Overview The Manager, Import Customs House Brokerage (CHB) directs the day-to-day import customs clearance of international freight across air, ocean, and domestic modes. This role establishes policies, service standards, and KPI targets; leads and develops the import team; and ensures full compliance with federal and foreign regulations governing the shipment, receipt, customs clearance, and documentation of imported products Responsibilities Import Compliance, Customs Documentation & Regulatory Oversight: Ensure compliance with federal and foreign regulations governing the shipment, receipt, customs clearance, and documentation of imported products across all modes and facilities. Oversee tariff/duty computation and customs entry accuracy; examine documents including commercial invoices, bills of lading, and clearance documentation across modes. Team Leadership & Performance Management: Supervise two or more staff; responsible for hiring, coaching, training, and development. Establish, monitor, and revise policies, procedures, and service standards for import operations; ensure all policies and procedures are consistently administered Assign work, set completion dates, review work, and manage performance in accordance with organizational policies, procedures, and performance management processes. Import Operations, Polices & KPI Management: Own responsibility for meeting key performance indicator targets for the Import CHB product and ensure all customers' SOP instructions are adhered to and AIT KPIs and guidelines are met. Customer Requirements, Quotations & Stakeholder Communication: Direct the qualification of customers' shipping requirements and the preparation of accurate, profitable quotations. Establish and monitor import schedules and communication with customers, carriers, customs brokers, and ports to verify arrivals, clearance, and delivery. Shipment Tracking, Recovery & Delivery Coordination: Oversee coordination of recovery/delivery schedules with cartage agents and international partners across modes; partner with local sales teams as needed. Oversee tracking of all delays, damages, and problems; ensure clearances as scheduled and identify and rectify schedule deviations. Billing Accuracy & Continuous Improvement: Ensure all entries are properly billed within company guidelines and timelines; drive continuous improvement across the department. Performs other duties as assigned Complies with all policies and standards The wage range for this position is $77,620.00-$116,440.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience. Qualifications Education High School Diploma or GED (required) Bachelor's Degree in Supply Chain Management, International Business, Logistics, Business Administration, or a related field (required) Experience 5+ years Experience in international freight forwarding import customs brokerage (air, ocean, and/or domestic),in a related field (required) 3+ years Supervisory / people-management experience (required) 1+ years Licensed Customs Broker (required) Knowledge,…

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