MANAGER I, DEPARTMENT OF MOTOR VEHICLES

Job Posting: Contact Center Team Supervisor Department of Motor Vehicles JC-534257 Contact Center Team Supervisor MANAGER I, DEPARTMENT OF MOTOR VEHICLES $5,237.00 - $6,550.00 per Month New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. Final Filing Date: 10/16/2026 Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off Print Job Save Job Job Description and Duties This position is located at the Riverside Contact Center in Riverside. This position is located at the Riverside DMV Contact Center. Would you like to be part of a dynamic team, leading change through system and process modernization? The Riverside Contact Center is seeking leaders to hire, train, and develop subordinate personnel in multiple service channels. The incumbent will analyze, review, and resolve difficult and complex problems; manage multiple work priorities; work as a team; and effectively communicate verbally, in writing, and electronically to assist the public with complex problems relating to vehicle registration (VR), procurement of a driver's license (DL), and occupational licenses. Additionally, the incumbent will maintain the Department’s objectives to provide superior customer service and establish a good public image of courtesy, professionalism, integrity, and efficiency. Work hours vary from 7:00 a.m. to 7:00 p.m. Saturday or extended hours may be required. NO Telework option. All eligible applicants may apply. A training and development assignment may be considered. SROA/Surplus candidates are encouraged to apply. The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint/Criminal Record Clearance is required before hire. The Salary Range shown is the minimum and maximum for a full-time appointment. Moving and relocation expenses will not be reimbursed for this position. To be considered for this job vacancy, applicants must indicate the Job Control/Code (JC) number and position number(s) in the "EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING" box of the Examination/Employment Application (STD. 678), and submit all items listed under Required Application Documents below by the Final Filing Date. Employment history information must be submitted on the Examination/Employment Application (STD. 678); attaching a resume shall not be sufficient for the purposes of providing employment history. Failure to indicate required information on the STD. 678 or submit all items by the Final Filing Date may result in elimination from the recruitment process. You will find additional information about the job in the Duty Statement . Working Conditions May be required to operate a personal computer terminal for an extended period of time to review, edit, prepare, and complete assignments. Must be able to organize, prioritize, and execute assignments on short notice with minimal instructions. Must be able to develop and maintain professional, cohesive, and cooperative working relationships with others. May work in a climate-controlled office with artificial lights. Requires prolonged sitting, use of the telephone, personal computer, and copier. Position Details Job Code #: JC-534257 Position #(s): 525-431-8746-018 Working Title: Contact Center Team Supervisor Classification: MANAGER I, DEPARTMENT OF MOTOR VEHICLES $5,237.00 - $6,550.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: 1 Work Location: Riverside County Telework: In Office Job Type: Permanent, Full Time Work Shift: 8:00 a.m. to 5:00 p.m. Work Week: Monday through Friday Department Information The Department of Motor Vehicles (DMV) is a recognized leader in public service and has existed for over 100 years. The DMV is responsible for registering approximately 36 million vehicles in California, and serving 34 million driver lice…

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