Manager, Global Technology - Operational Data

Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 18,000 trained professionals 350+ locations worldwide across 60+ countries Fortune 500 Globally unified systems Job Description Why This Role Matters The Manager, Operational Data leads the team as they develop solutions for the handling, movement, and storing of operational (transactional) data across multiple Expeditors business domains. This role is accountable for delivering business outcomes through effective team leadership, operational execution, technical guidance, and talent development. Working closely with a Technical Product Manager and technical and business stakeholders, this role helps establish priorities, remove obstacles, and ensure successful delivery of work aligned with organizational objectives. The work directly supports the ownership, consolidation, and scalability of operational data used at a transactional level across the company. Team and Technology The Operational Data team consists of seven engineers responsible for owning operational data used at a transactional level across the company. The team develops solutions for handling, moving, and storing operational data across multiple business domains while partnering closely with a Technical Product Manager to understand and set work priorities. The team supports the merging of legacy and migrated data into a single location and ensures APIs meet latency requirements needed when scaling into a migrated environment. Technologies and platforms include Postgres, GraphQL, backend and middleware software platforms, Expeditors Core Platform (ECP), and transactional tenants. The role partners with Engineering, Architecture, Product, Security, Operations, Infrastructure teams, business stakeholders, and internal customers. What Success Looks Like Build and support a fully functional, high-performing team with the expertise and skillsets needed across the Operational Data environment. Support creation and maintenance of an API library that meets customer data and latency needs. Support creation and maintenance of a relational table blending legacy, third-party, and migrated data. Deliver business outcomes through effective team leadership, operational execution, and technical guidance. Build a collaborative, high-performing team focused on continuous improvement and long-term effectiveness. Key Areas of Impact Team Leadership and Development Lead and develop a team of seven engineers, creating an environment that supports accountability, engagement, collaboration, continuous learning, knowledge sharing, and cross-training. Establish clear expectations, provide regular coaching and feedback, support career development, and participate in hiring, onboarding, and retention efforts. Technology Delivery and Execution Accountable for team commitments and delivery outcomes across operational data solutions, including API libraries, relational data platforms, and operational data ownership initiatives. Prioritize and coordinate work with the Technical Product Manager, identify risks and dependencies, resolve obstacles, and balance delivery expectations with long-term maintainability and operational stability. Operational Excellence Monitor operational health and support continuous improvements to team processes, quality, reliability, effectiveness, and sustainable delivery practices. Ensure APIs meet latency requirements needed when scaling into a migrated environment and support the integration of legacy, third-party, and migrated data into unified solutions. Technical and Strategic Direction Provide technical guidance, support informed decision-making, and ensure solutions align with establishe…

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