Manager, Global Technology - EXP.O NOW Tracking and Data

Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 18,000 trained professionals 350+ locations worldwide across 60+ countries Fortune 500 Globally unified systems Job Description Why This Role Matters The Manager will lead the EXP.O NOW Tracking and Data team, owning critical tracking and reporting applications that power customer visibility across Expeditors. This role is responsible for delivering a customer-centric visibility experience through seamless shipment tracking, intuitive reporting, notifications, and document access for both external customers and internal stakeholders. Success in this role comes from leading a high-performing engineering team, advancing modernization efforts, improving reliability and customer adoption, and ensuring delivery aligns with broader program and portfolio objectives. Team and Technology You will lead a team of 7 engineers and partner closely with a dedicated Technical Product Manager to define and prioritize the roadmap for tracking and reporting capabilities within EXP.O NOW. The team supports customer-facing and internal visibility solutions used by importers, exporters, logistics professionals, supply chain organizations, Account Management, Sales, and Branch Operations. Technologies and platforms include EXP.O NOW, Shipment Tracking API (via Kong API Gateway), Report Writer, Query Service, Reporting Service, Scheduler Service, Template Service, SOLR, Redis, and GitLab CI/CD. The team is focused on modernization initiatives, scalable reporting solutions, enhanced APIs, and increased customer self-service capabilities. What Success Looks Like Build and develop a fully staffed, engaged team with strong ownership across tracking and reporting applications. Deliver measurable improvements in visibility and reporting reliability, along with increased customer adoption. Advance modernization efforts, including enhanced APIs and self-service reporting capabilities that reduce friction for internal and external stakeholders. Establish clear ownership and documentation across core deployable units while reducing dependency risk associated with technical debt. Key Areas of Impact Coaching for Growth Lead and develop a team of 7 engineers, fostering accountability, engagement, technical growth, and clear ownership across tracking and reporting applications. Partner with team members on career development, coaching, and continuous learning while building a collaborative and high-performing engineering culture. Delivering on Commitments Own delivery and operational support for core Visibility services, including Query Service, Reporting Service, Scheduler Service, Template Service, Report Depot, Notification Service, Image Service, and visibility-ui. Drive improvements in reliability, operational health, and customer adoption while aligning execution with Agile delivery practices and portfolio priorities. Hiring and Retaining Excellence Build and maintain a high-performing engineering team through hiring, onboarding, workforce planning, and employee development. Create an environment that promotes engagement, retention, knowledge sharing, and long-term team effectiveness. Technical Depth and Delivery Provide technical leadership for tracking and reporting solutions, supporting engineering decisions, operational excellence, and modernization efforts. Guide the evolution of scalable reporting capabilities, enhanced APIs, and self-service experiences that improve customer visibility. Architectural Scale Support modernization of the Visibility platform by improving scalability, maintainability, and long-term sustainability of core tracking and reporting services. Partner with te…

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