Manager, Fare Collection

Please complete the application in its entirety. Include all previous employment so that it may be taken into consideration. Please include a resume attachment with submittal of your application. Resume should document months and years with your dates of employment. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received before the closing date and time listed. At Regional Transportation District (RTD), We make lives better through connections! When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community. RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits (RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.) This position is responsible for coordinating, directing, and continually improving fare collection activities and for creating, maintaining, and communicating operational processes for the program. This position serves as the primary liaison for the fare collection program and works across the agency to support program operations, system performance, vendor management, and continuous improvements. DUTIES & RESPONSIBILITIES: ESSENTIAL: Fare Collection Management Manages and coordinates activities supporting the fare collection program with business units, end users, vendors, and information technology teams such as the IT Program Management Office, the Intelligent Transportation Systems Team, Treasury, Procurement, and the Cybersecurity Team. Serves as the primary point of contact and program liaison for stakeholder needs and concerns related to fare collection. Establishes and maintains communications with agency management, department heads, and end users regarding fare collection operations, system activities, program needs, and production activities. Manages, maintains, and monitors vendor relationships including procurements, contract execution and compliance, Service Level Agreements, and vendor activities related to system configuration, administration, monitoring, support, and access control. Coordinates and directs the development and tracking of capital and operating budgets for the fare collection program and develops business case justifications and cost-benefit analysis for proposed initiatives. Establishes and documents operating policies, standards, and procedures for the fare collection team and associated business units to ensure effectiveness of the program and compliance with policies and data standards. Analyzes and publishes metrics on system utilization and user experience to support planning and monitoring of overall system health. Develops short-term and long-term goals and objectives to improve effectiveness and efficiency of the fare collection program and support the implementation of new technologies. Conducts research and remains current on emerging technologies and solutions in support of procurement and program improvement efforts. Takes action to advance the goals of RTD's Small/Disadvantaged Business Enterprise, Title VI, and ADA Plans, as applicable to contracting, procurement practices, and the fare collection program. OTHER: All job-related duties as assigned. QUALIFICATIONS: Required Qualification: Bachelor's degree in Business Administration, Marketing, Computer Sciences/Information Technology, or Engineering is required or an equivalent combination of education and relevant work experience. Five (5) years of experience supporting or managing programs, projects, systems, and/or ope…

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