Manager-Facilities Business Operations

Under the direction of the Director of Facilities Administrative & Campus Business Services, this position serves as the key leader within Facilities Operations. The role oversees daily maintenance operations, service management initiatives, contractor coordination, work management processes, inventory operations, business functions, customer service programs, emergency response procedures and operational analytics. The position supports facilities leadership in achieving strategic operational goals, service excellence, financial stewardship, and effective campus maintenance operations. Duties/Responsibilities Facilities Operations Management (30%) Oversee and manage daily dispatch of campus maintenance and business operations processes. Coordinate customer service activities and emergency response communications. Serve as primary liaison and point of contact for Facilities customers. Business Operations and Financial Administration (30%) Manage departmental business operations, billing activities, inventory reporting, and documentation. Support procurement processes and vendor management activities. Monitor purchase requests and coordinate supplier onboarding. Manage invoice processing and financial documentation. Analyze operational and maintenance data to support decision making. Assist with departmental budgeting and strategic planning initiatives. Contract Administration (10%) Manage Facilities maintenance and service contract portfolio. Collaborate with Procurement and departmental managers. Monitor contract performance, expenditures, and payment activities. Produce operational reports and analyses regarding contracts and related expenses. Staff Supervision (15%) Directly supervise operational staff and student employees supporting customer service, business operations, and inventory management functions Manage employee onboarding, training, scheduling, evaluations, and time approval processes Ensure quality assurance and customer service standards are maintained Communicate procedural changes and operational updates to staff Emergency Operations Coordination (10%) Coordinate after-hours response procedures and emergency communications. Assist Facilities leadership with emergency planning and preparedness initiatives. Support response activities during facilities and housing related emergencies. Miscellaneous Administrative (5%) Support additional administrative and operational assignments as required. Requirements: Minimum Acceptable Education & Experience: High School Diploma or equivalent. Experience with financial analysis, contract administration, and operational reporting. Experience managing inventory and operational resources. Required Licenses & Certifications: Valid Driver's license. Successful completion of MVR (motor vehicle records request). Knowledge, Skills & Abilities: Ability to manage multiple complex projects simultaneously. Knowledge of computerized maintenance management systems. Strong customer service and interpersonal communication skills. Ability to work effectively with individuals at all organizational levels. Occasional response to after-hours facilities incidents and campus emergencies. Other Requirements: Proficiency with Microsoft Office applications and business analysis tools Knowledge of Facilities operations and maintenance practices Preferred Qualifications: Bachelor’s degree in business administration, Facilities Management, Operations Management, Public Administration or a related field OR Equivalent combination of education and 7-10 years of directly related operational leadership experience. Applicant Instructions: Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application: (Maximum of 5 Documents - additional documents can be added to the Application Questions section of the application) Resume/CV Applications that are missing any of the required items may not move forward for considerat…

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