Manager - Ecommerce transformation
EYAt EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Consulting - Manager - Ecommerce Transformat
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ion At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. About Global Delivery Services Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda. Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom. Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service. Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services. Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation. The Opportunity The Manager - Ecommerce Transformation will drive ecommerce transformation initiatives within the Customer practice, combining digital commerce strategy, customer experience improvement, operating model design, and delivery excellence. The role will support clients in improving online growth, commerce operations, product discovery, conversion, order experience, and omnichannel effectiveness. You will work with business and technology stakeholders to shape commerce roadmaps, design scalable operating models, and implement transformation initiatives that improve revenue realization, digital adoption, customer experience, and operational efficiency. Your Key Responsibilities Business Development & Market Leadership Support ecommerce transformation pipeline development across advisory, implementation, and managed transformation opportunities. Contribute to proposals, RFP responses, business cases, demos, and executive presentations focused on digital commerce growth and operational improvement. Support GTM strategies for ecommerce transformation offerings across B2B, B2C, and marketplace-led business models. Design and refine commerce transformation offerings aligned with client priorities, including digital channel growth, product data improvement, checkout optimization, and omnichannel enablement. Contribute to thought leadership, client workshops, and points of view on ecommerce trends, digital buying behaviour, platform modernization, and commerce operating model evolution. Client Engagement & Delivery Lead ecommerce transformation workstreams from current-state assessment through strategy, roadmap design, implementation planning, and execution support. Assess commerce journeys, digital storefronts, product information flows, merchandising processes, search and n