Manager, Distribution Centre

Company Description We have stores in the most beautiful, picturesque locations in Canada including Quebec City, Banff, Lake Louise and Victoria. Our Distribution Centre and our Canadian Online Webstore is located in Canmore, Alberta. Our primary goal is to cater to the needs of the guests that visit the properties that we are located in and to provide an ongoing memory that they will cherish for years to come. Job Description POSITION OVERVIEW: As the DC Warehouse Manager, you will oversee all aspects of warehouse management, logistics, and inventory control at our Canmore Distribution Centre. This includes leading the warehouse team, supervising shipping and receiving, managing purchase order administration (including e-commerce inventory replenishment), processing inventory payables, and providing strong operational support to our retail stores in Canada. Inventory Control & Daily Operations (40%) Receiving & Quality Control: Oversee the receipt of all incoming boxes. Ensure PO numbers are verified, box counts are correct, and any transit damage is immediately logged. Discrepancy Resolution: Follow up on all receiving and shipping discrepancies within 48 hours of receipt, ensuring situations are resolved and system inventory is accurate across all locations. Stock Optimization: Generate and analyze inventory reports to determine store transfer requirements. Ensure accurate quantities are pulled and shipped to keep retail locations perfectly stocked. Wallace & Carey Ordering: Monitor convenience product levels, place orders, ensure proper shelf rotation (checking expiry dates), and proactively communicate stock outages or backorders to the Operations Manager and retail stores. Logistics & Customs Coordination: Oversee foreign shipments to ensure customs and duties documentation is accurate for timely clearing and receiving. Reconcile brokerage fee accounts. Purchase Order, E-commerce Stocking & Financial Administration (30%) Purchase Order (PO) Administration: Create, process, track, and gain approvals for purchase orders in the system. Verify vendor and brand details, generate SKUs following established class structures, and flag any markup deviations to Buyers. Website & E-commerce Support: Manage the product ordering process specifically to stock the warehouse for e-commerce needs. This includes generating, seeking approval for, and processing all POs associated with website stock. Inventory Payables: Manage and complete all inventory payables daily, gaining approvals for payables, filing with accounting for payment, and ensuring accurate reconciliation between received merchandise invoices and system records. Vendor & Billing Support: Maintain contact with suppliers regarding backorders, damaged goods, or missing invoices. Secure timely vendor credits and manage the missing invoice tracking system to prevent warehouse processing downtime. Team Leadership, Safety & Administration (30%) Staff Supervision & Motivation: Direct and schedule the daily activities of the warehouse team (including following colleagues: drivers, warehouse support and trainees). Set clear daily turn-around goals and ensure tasks are performed accurately. Training & Development: Cross-train team members in various DC functions (including purchase ordering, inventory control, and receiving procedures) to build operational redundancy. Health & Safety: Maintain a clean, organized, and safe work environment. Ensure safety equipment is properly utilized, boxes are cut down and recycled safely, and pathways are clear. Raise any facility safety or operational concerns directly with the Operations Manager. Qualifications What You’ll bring to this role Experience: 3+ years of experience in warehouse operations, logistics, or distribution management. People Management: 2+ years of direct leadership experience, with a proven ability to train, motivate, and manage a team. Systems & Software: Hands-on experience with inventory management software and Point of Sa…

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