Manager, Dedicated Operations, Road US
DSVIf you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Managerial DSV – Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit dsv.com Location : Lancaster, TX Division : Road US Job Posting Title : Manager, Dedicated Operations Time Type : Full Time Summary The Manager, Dedicated Operations is responsible for leading the day-to-day planning, dispatch, and execution of dedicated transportation operations within DSV Road’s freight brokerage network. This role oversees the effective utilization of dedicated carrier capacity, ensuring trucks are strategically planned and dispatched to meet customer requirements, service expectations, and operational performance targets. The Manager oversees a high-volume dedicated operation supporting approximately 125–135 trucks and is responsible for balancing available capacity with freight demand, maximizing truck utilization, monitoring fleet performance, and coordinating dispatcher activities. This position works closely with dedicated carriers, dispatchers, account management, and operations teams to ensure capacity is effectively deployed and service commitments are consistently achieved. Duties & Responsibilities Lead the daily planning, dispatch, and execution of brokered freight utilizing dedicated carrier capacity. Oversee load planning for approximately 125–135 dedicated trucks, aligning available capacity with customer freight requirements and operational priorities. Maximize utilization of dedicated trucks through effective load assignment, routing, scheduling, and capacity planning. Coordinate and oversee dispatcher activities to ensure loads are assigned, communicated, monitored, and executed effectively. Monitor available trucks, freight demand, driver schedules, equipment availability, and customer requirements to develop efficient daily and forward-looking transportation plans. Manage key performance indicators for dedicated operations, including truck utilization, loaded versus empty miles, revenue per truck, on-time pickup and delivery, service performance, and other operational metrics. Identify underutilized capacity, service gaps, and operational inefficiencies and implement corrective actions to improve performance. Balance freight across dedicated carrier capacity to support efficient utilization while meeting customer service requirements. Partner with dedicated carriers to address capacity, driver, equipment, scheduling, and service issues impacting daily operations. Monitor daily execution and proactively respond to delays, capacity constraints, missed appointments, equipment issues, and other operational exceptions. Provide direction, coaching, and support to dispatch personnel while ensuring consistent processes and accountability across the operation. Establish workload allocation and operating processes as additional dedicated carriers and capacity are added to the network. Analyze operational data and trends to identify opportunities to improve utilization, service, productivity, and cost performance. Partner with account management, carrier management, and brokerage operations teams to align dedicated capacity with customer demand and forecasted freight volumes. Maintain clear communication with internal stakeholders…