Manager - Corporate Card and Travel

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University Department: Accounts Payable Operations Time Type: Full time Job Type: Regular FLSA Status: Exempt Work Modality: Hybrid 02 (On Campus 2 days/Week) Union: Excluded Job Description: Summary: This position plays a vital role within the AU community and is responsible for all aspects of management, support, training, reporting, and compliance with University policies for the Corporate Card program, Travel Program and Rewards Card Program. This includes policy interpretation and guidance, regular transaction auditing and analysis and continuous support to University staff, faculty and students. Essential Functions: 1.) Corporate Card Program Management and Administration Oversee and administer all aspects of the University’s Corporate Card Program ensuring effective operations aligned with University policies and financial controls. Interpret, apply, and provide guidance on University policies and procedures related to card usage and expense management. Conduct reconciliations, audits and analysis of card transactions as requested to ensure compliance, identify discrepancies, mitigate risk, and recommend corrective actions as needed. Monitor program activity and generate reports as requested by leadership to review. Provide ongoing support to cardholders, approvers, and administrative staff, including card issuance, closure, reconciliation, spend limits, disputes, procedures regarding lost or stolen cards, troubleshooting issues, resolving discrepancies, etc. Deliver training, materials, and communications to educate users on proper card usage, policy updates, and best practices. Maintain accurate and up-to-date program documentation, including policies, procedures, and user guides. Identify opportunities to enhance program efficiency, strengthen controls, and improve the overall user experience. 2.) Travel Program Management and Administration Oversee and administer all aspects of the University’s Travel Program ensuring alignment with University’s goals, budgetary controls and policy requirement. Interpret, apply and provide guidance on University’s policies and procedures relating to travel. Manage relationship with travel management companies, airlines, hotels and expense tools, including negotiation, performance monitoring and service optimization. Provide ongoing support to travelers, approvers and administrative staff on their travel inquiries. Oversee travel booking and expense systems, ensuring proper configuration, functionality, and ways to integrate with financial systems. Deliver training, materials and communication programs to educate travelers and approvers on policies, tools, and best practices. Maintain accurate and up-to-date program documentation, including policies, procedures, and user guides. Identify opportunities to enhance program efficiency, strengthen controls, and improve traveler’s experience. 3.) Rewards Card Program Management and Administration Oversee and administer the University’s Rewards Card Program ensuring alignment with University’s policies and procedures. Provide ongoing support to administrators explaining the options, requirements and constraints of each option. Report program’s activity to Accounting, ensuring all reporting requirements are met. 4.) Other Duties as Assigned Additional duties as directed by the Director of Procurement and Associate VP, Financial Operations Supervisory Responsibility: Currently supervising a part-time student with the potential for hiring a full-time assistant. Competencies: Championing Customer Needs. Collaborative Leadership. Prioritizing and Organizing. Acquiring and Analyzing Information. Making Accurate Judgments and Decisions. Evaluating and …

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