MANAGER BUSINESS SERVICES

Job ID: 67785 Job Category: Administrative Division & Section: Ombudsman Toronto Work Location: 375 University Ave, Toronto Job Type & Duration: Full-time, Permanent Vacancy Salary Range: $126,000.00 - $176,140.00, PSG #TM2513 and Wage Grade PTM4 Shift Information: Monday to Friday, 35 hours per week Affiliation: Non-Union Number of Positions Open: 1 Posting Period: 16-OCT-2026 to 30-OCT-2026 This is an exciting opportunity to join a dedicated team within Ombudsman Toronto and advance the City of Toronto’s commitment to establishing a right to adequate housing. If you are passionate about fairness, equity, and overcoming systemic discrimination hurdles in the City’s treatment of people who are living in housing precarity, this may be the job for you. Ombudsman Toronto operates independently of City Council and the City administration. Staff of Ombudsman Toronto report directly or indirectly to the Ombudsman, an independent Officer of City Council. Position Summary To provide senior-level decision support and coordination to the Deputy Ombudsman and Senior Leadership Team (SLT) on the management of business and corporate service functions, ensuring the organization has the operational infrastructure to deliver its mandate. This role is responsible for managing finances, human resources, organizational planning, contracts and operations to ensure the organization operates efficiently, with accountability and in accordance with strategic objectives. The Impact You’ll Make As the Manager, Business Services, you will provide senior-level decision support and coordination, overseeing all business, administrative and operational functions that enable Ombudsman Toronto to effectively deliver on its mandate. In this role, you will provide confidential strategic advice on complex issues, support organizational excellence, prepare reports, briefing notes and correspondence for senior executives on a variety of sensitive matters, and develop and implement plans and policies that support Ombudsman Toronto's strategic goals. You will also help ensure that equity and inclusion goals are advanced across policies and programs while leading the implementation of the current strategic plan and identifying solutions for business transformation in response to evolving and changing needs. You will lead transformation and organizational change initiatives that improve service levels to the public through developing project plans, timelines, budgets, milestones and deliverables. You will lead or coordinate project and operational initiatives involving staff, contractors and other stakeholders, and participate in identifying and measuring operational performance standards while making recommendations for improvement. You will foster effective teamwork, high standards of work quality and organizational performance, continuous learning and innovation. Responsibilities include overseeing day-to-day staff operations, scheduling, assigning and reviewing work, and providing general coordination of staff without direct authority to complete projects and recommendations on complex, sensitive matters. You will develop, recommend and administer the annual budget for the office, ensuring expenditures remain within approved budget limitations. A key part of this role is to coordinate finances, facilities, equipment, supplies, technology and other operational resources, and together with other managers develop initiatives that improve efficiency and reduce costs associated with ineffective practices or policies, including with respect to data management. Working with People & Equity (P&E), you will provide advice on corporate human resource and employment policies, ensure compliance with same, coordinate recruitment initiatives for hiring managers, and provide guidance regarding corporate policies, procedures and legislative regulations to all levels of staff. You will also be responsible for procurement, contract and vendor management, collabora…

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