Manager, Business Operations, International Services

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW (Job Overview): The Business Operations Manager for International Services provides strategic leadership and operational oversight across the American Red Cross’s international portfolio. This role ensures the effective planning, coordination, and execution of business operations divisions (Asia Pacific, Latin America, and Kenya) and National Headquarter. The manager offers analysis and recommendations on policies, systems, and structures that impact global operations. The position plays a central role in aligning operational support functions with programmatic goals, ensuring efficiency, compliance, and continuous improvement. The position provides leadership and oversight to a global team of Business Operations professionals, including team members who support Service to the Armed Forces with administrative and operational support in inventory management, event support, logistics (shipping), and other operations functions. ISD Business Operations Key Responsibilities: Provide unit executives with analysis and background of organization policies as related to the ISD’s planning, organization and operations. This includes maintaining and monitoring compliance with and documentation of ISD Business Operations’ and Security’s Minimum Standards. Coordinate with appropriate staff in the development and clarification of policies and procedures impacting operations and security. Lead the design, development, implementation, and periodic review of operational agreements, policies, procedures, and related doctrine. Ensure consistent documentation through Standard Operating Procedures, and communicate processes, procedures, and standards across the department. Manage ISD activities in close collaboration with Corporate and Enterprise functions to ensure efficiency and economy. Coordinate operational support activities such as human resources, international shipping and logistics, contract administration, and budget. Oversee end to end workforce administration for Third Country Nationals, Delegates, and In-Country Nationals hired by our IFRC and National Society partners. Oversee secondment tracking and stakeholder coordination. Review and analyze reports and doctrine to ensure consistency, quality, and compliance. Conduct quarterly assessments and field office visits to identify strengths and areas of opportunity; develop and execute action plans to address opportunities to strengthen business operations activities and approaches. Perform financial and operational review and analysis, including budget preparation, consolidation, and tracking. Develop reports for senior management review regarding stat…

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