Manager, Business Operations and Transformation

Who We Are Ryse Solutions is a leading Canadian Producer Responsibility Organization (PRO) dedicated to helping companies fulfil their Extended Producer Responsibility (EPR) regulatory obligations and sustainability goals for recycling, reusing, and reclaiming their products and packaging. Ryse Solutions, part of the Emterra Group, is a leading Producer Responsibility Organization (PRO) helping companies meet Extended Producer Responsibility (EPR) regulatory obligations and sustainability goals for recycling, reusing, and recovering products and packaging. As the only multi-material PRO in Ontario, Ryse Solutions delivers comprehensive solutions across all regulated materials. Owned and operated by a BIPOC Canadian female entrepreneur and backed by Emterra Group’s 50 years of recycling expertise, extensive facility network, and advanced technologies, the company provides exceptional service, compliance, and circular economy solutions for clients. Job Summary: Ryse Solutions is seeking a highly analytical, organized, and execution-focused leader to manage and improve the company's business operating systems, transformation initiatives, process governance framework, and performance reporting infrastructure for a 2 year contract. This newly created position will serve as the organizational owner of business operations, workflow optimization, process governance, data standards, AI and automation initiatives, and management reporting. The role is intended to support Ryse's next stage of growth by improving accountability, creating scalable business processes, and ensuring the organization realizes the benefits of its investments in technology and automation. Acting as a strategic partner to Ryse leadership, the Manager will work across Partnerships & Client Success, Regulatory Affairs & Compliance, Operations, Finance, and corporate Technology to improve operational performance, standardize processes, enhance reporting capabilities, and drive digital transformation initiatives. Purpose of the Role Ryse requires a dedicated business owner for its operating platform, systems, workflows, data governance, AI and automation roadmap, and management reporting processes. The organization has invested in CRM, supply chain portal, MS Business Central, the Producer facing Universal Portal (UP), reporting tools, and automation capabilities, but requires centralized ownership to establish priorities, drive adoption, ensure controls, and realize measurable business value. The Manager will own business priorities, requirements, governance, controls, and organizational adoption. Technical execution may remain distributed among trained Ryse team members, corporate specialists, and external resources. This role is not intended to become Ryse's sole technical developer. Position Description: Business Operations Leadership Serve as Ryse's business owner for operational processes and systems. Establish and maintain business operating procedures across functions. Identify process bottlenecks, inefficiencies, duplication, unclear hand-offs, and manual work. Design scalable workflows capable of supporting continued growth and major contract wins. Drive standardization, role clarity, and consistency across departments. Improve organizational effectiveness through process redesign and operating discipline. Digital Transformation & Automation Own and maintain Ryse's digital transformation roadmap. Lead implementation of automation and process-improvement initiatives. Prioritize and manage the automation backlog based on risk, value, effort, and strategic importance. Coordinate resources across Ryse, corporate Technology, Finance, and external providers. Define expected benefits and measure productivity, control, service, and reporting improvements. Lead change management, communication, training, adoption, and reinforcement activities. CRM, Portal & Business Systems Ownership Act as the business owner for the MS CRM, the Producer Universal Portal (UP),…

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