Manager, Air Export
DSV - Global Transport and LogisticsDSV – Global Transport and Logistics
At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.
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Location: USA - Van Buren Township, 40 West Main Street
Division: Air & Sea
Job Posting Title: Manager, Air Export
Time Type: Full Time
Summary
The Air Export Manager oversees all aspects of the export process for air cargo, ensuring efficient and timely delivery while maintaining compliance with regulations. This role requires strong leadership, communication, and problem-solving skills and a deep understanding of airfreight logistics and industry standards.
Duties And Responsibilities
• Oversee the air export process, including the preparation of shipping documents, customs clearance, and bookings with air carriers.
• Coordinate with freight forwarders, airlines, customs brokers, and other service providers to ensure efficient cargo delivery.
• Manage relationships with customers, vendors, and third-party service providers to deliver exceptional service and ensure satisfaction.
• Address and resolve customer inquiries and concerns promptly.
• Ensure compliance with all relevant regulations, including customs and trade laws.
• Stay informed about changes in airfreight regulations and export controls.
• Develop and implement policies and procedures to improve efficiency and service quality.
• Identify and execute process improvements to reduce costs and enhance customer satisfaction.
• Monitor and report on key performance indicators, such as cargo delivery times, costs, and quality.
• Analyze performance data to identify trends and areas for improvement.
Supervisory Responsibilities
• Supervise a team of air export coordinators and support staff.
Educational Background / Work Experience
• Bachelor’s degree in Logistics, Supply Chain Management, or a related field is preferred.
• 5 years of experience in freight forwarding, logistics, or a related field is preferred.
• Prior experience in air exports and supervisory roles is highly desirable.
Preferred Qualifications:
• Familiarity with air freight regulations, customs requirements, and export controls.
• Knowledge of shipping routes and schedules
Skills & Competencies
• Lead Yourself: Strong analytical and problem-solving skills, with the ability to thrive in a fast-paced environment.
• Lead Your Team: Excellent leadership and communication skills to manage and motivate a team.
• Lead Your Business: In-depth knowledge of logistics, supply chain management, and air freight principles.
Language Skills
• Fluency in English is required.
Computer Literacy
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience with logistics and air cargo management systems.
Physical And/or Mental Requirements / Working Conditions
Physical Demands
Work is generally sedentary, with no specific need for physical coordination or effort. May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities. Hours can be extensive as well as occasionally staggered for multi-shift access. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vis