Luxury Jewelry Store Manager

Luxury Jewelry Store Manager Pay: $64,000–$90,000 per year Job Type: Full-time Work Location: In person Lead a Team. Inspire Excellence. Build a Career in Luxury Jewelry. Are you an experienced Retail Store Manager, Luxury Retail Manager, General Manager, or Sales Manager looking for an exciting leadership opportunity? Alan Miller Jewelers is seeking an experienced, motivated, and results-driven Luxury Jewelry Store Manager to lead our team, drive sales performance, develop employees, and deliver an exceptional customer experience. We are looking for a hands-on leader who understands that successful retail management is about more than achieving sales goals. It's about building relationships, inspiring employees, creating accountability, and developing a culture of excellence. Fine jewelry experience is preferred, but we encourage successful leaders from luxury retail, specialty retail, and other high-end customer service industries to apply. If you're passionate about developing people, driving business growth, and creating memorable shopping experiences, this could be the opportunity you've been looking for. What You'll DoLeadership & Team Development Lead, motivate, coach, and develop a high-performing retail sales team. Recruit, interview, hire, onboard, and retain talented employees. Conduct regular performance reviews and individual development meetings. Establish clear performance expectations and hold employees accountable. Lead daily sales meetings, role-playing, and ongoing sales training. Reinforce our Eight Steps of the Sale and consultative selling techniques. Develop future leaders and foster a positive, professional work environment. Create a culture of teamwork, accountability, and exceptional customer service. Manage employee schedules and ensure appropriate sales floor coverage. Provide consistent coaching and constructive feedback to improve individual and team performance. Sales Leadership & Customer Experience Drive individual and store sales performance to achieve monthly and annual goals. Lead by example through personal selling and customer engagement. Coach associates on relationship-based selling, effective presentations, objection handling, and closing techniques. Improve sales conversion, average transaction value, and customer retention. Promote professional sales turnovers, table touching, team selling, and additional merchandise presentations. Build lasting customer relationships through clienteling, appointment setting, and consistent follow-up. Support sales of fine jewelry, natural and laboratory-grown diamonds, engagement rings, wedding bands, colored gemstones, and custom jewelry. Promote and develop sales of Le Vian jewelry through product knowledge, storytelling, and effective presentations. Promote available financing options, jewelry care plans, repair services, and custom design opportunities. Deliver personalized, memorable luxury shopping experiences. Encourage jewelry wardrobing and help customers build coordinated jewelry collections. Store Operations & Business Management Oversee daily store operations, including sales, inventory, repairs, merchandising, and administrative functions. Monitor sales performance, gross profit margins, operating expenses, and key performance indicators (KPIs). Develop strategies to increase revenue, profitability, and operational efficiency. Ensure accurate inventory management and maintain exceptional showroom presentation. Review fast-selling merchandise, aged inventory, and product performance to identify opportunities. Oversee customer service, repair intake, special orders, and custom jewelry processes. Coordinate special events, promotions, vendor events, and customer appreciation activities. Support holiday sales planning, promotional execution, and team readiness. Resolve customer concerns professionally and effectively. Partner with ownership on business planning, staffing, and long-term growth. Ensure consistent execution of company pol…

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