LTL Freight Customer Service

Pyramid Group LLC, is the local representation for one of the fastest growing 3PL's in the USA, TForce Worldwide (TFWW). We specialize in arranging the transportation of general commodities via all modes of transportation within North America and around the world. We are always looking for exciting, self motivated individuals to join our team. The main focus of this position is to assist our LTL Department by tracking and tracing shipments, make appointments, and communicate daily with carriers and sales representatives to ensure on time departures/arrivals of freight. You will also provide customer support to both our carriers and customers on a daily basis. We offer an excellent training program, medical benefits, retirement plans, disability insurance, and much more. Don’t let this opportunity to join a thriving, successful and exciting company pass you by! Key responsibilities will include: Type bills of lading, contact the freight carriers and prepare any additional documentation that the customer requires Track shipments, lost or defective parts and work with vendors and accounting to resolve disputes and discrepancies Ensure on-time delivery of goods to customers by investigating and resolving detention issues. Promote the company’s corporate image in all business interactions Provide rate quotes to customers for services Provide day-to-day contact with customers on operational issues. The ideal candidate should possess the following skills: Handle multiple projects simultaneously Experience with TMS Systems Work under pressure to meet time sensitive requirements Work independently Posses strong verbal and written communication skills Display strategic and creative thinking skills Spanish language proficiency is required (Read, Write, Speak) Competent office software skills, including Microsoft Word, Excel, Power Point Degree preferred but will consider equivalent work experience or courses taken in lieu of degree Job Type: Full-time Pay: $15.00 - $18.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance Experience: LTL Operations: 2 years (Required) Language: Spanish (Required) Work Location: In person

View the full posting and apply