LTL Dispatcher

Position Summary The Dispatcher coordinates and routes drivers to support safe, timely, and efficient freight movement. This position assigns and maintains driver schedules, monitors routes and delivery activity, communicates schedule changes, updates shipment information, and maintains positive working relationships with drivers, warehouse staff, customers, vendors, contractors, and suppliers. Key Responsibilities Dispatch, Routing & Driver Coordination Assign drivers, destinations, routes, and timelines based on operational needs. Dispatch drivers and track route progress while drivers are en route. Maintain routing schedules and communicate schedule, route, or priority changes promptly. Keep drivers and warehouse personnel informed of current schedules and operational changes. Exercise sound judgment when prioritizing assignments and responding to changing conditions. Customer, Vendor & Team Support Interact with customers by telephone and in person in a courteous and professional manner. Maintain positive working relationships and clear communication with customers, vendors, contractors, suppliers, drivers, and warehouse staff. Provide current information regarding routes, schedules, pickups, deliveries, and service changes. Handle operational information with appropriate discretion when communication is confidential in nature. Shipment Tracking & Documentation Update the shipment tracking system as needed and help maintain timely, accurate data. Process freight-related paperwork and review documents for completeness and accuracy. Read and interpret schedules, maps, hazardous materials documents, and other operational paperwork . Operational Support & General Duties Assist in the warehouse or yard when operationally necessary. Assist with local freight pickup and delivery when necessary. Provide relief support for receiving when necessary. Assist with loading or unloading vehicles, trailers, or containers when necessary. Move freight within the yard or warehouse using a forklift or other equipment as needed. Consistently follow all safety policies, processes, and procedures. Perform other duties as assigned. Skills & Abilities Effective verbal and written communication skills Strong customer service and professional relationship-building skills Sound judgment and decision-making ability Ability to focus, prioritize, organize, and manage changing demands Ability to use dispatch radios, telephones, and shipment tracking systems Ability to read schedules, maps, hazardous materials documents, and freight paperwork Working knowledge of dispatch operations preferred Knowledge of safe lifting techniques and warehouse safety practices Ability to operate a forklift Consistent awareness of and commitment to safety processes and procedures Digital & A.I. Proficiency: Demonstrates effective use of AI tools, analytics platforms and automation agents to identify opportunities, improve decision-making and streamline workflows/processes Basic familiarity with AI and generative AI tools is preferred Familiarity with or interest in AI tools and technologies is a plus Special Certifications & Licenses Hazardous Materials Certification Forklift Certification Valid Class B Commercial Driver’s License (CDL), preferred Education & Experience High school diploma or GED required Minimum of one year of relevant experience required Equivalent combinations of education and experience that provide the necessary qualifications to successfully perform the position will be considered Physical & Work Environment Requirements Ability to push, pull, lift, and carry up to 75 pounds Ability to sit for extended periods Ability to operate dispatch-related equipment and perform repetitive hand and arm movements, including grasping, bending, handling, reaching, fingering, and feeling/touching Ability to work primarily in an office environment with occasional work outdoors, in the yard or warehouse, or in a company vehicle Potential exposure to weather condi…

View the full posting and apply