Lost & Found Coordinator

Department: Aviation Department Salary: $25.00 - $27.57 Commensurate with Experience Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions SUMMARY Provides customers service and processing of lost and found items for the Aviation Department at Charlotte Douglas International Airport. MAJOR DUTIES & RESPONSIBILITIES Collect and process left-behind items from various areas around the Airport, to include but not limited to: Ground Transportation, TSA Checkpoints, various areas of the Terminal, International Arrivals, and CLT offices/departments. Record keeping of articles that are lost, found, and claimed. Inspect left-behind articles to investigate potential owner of property. Create and monitor lost/found claims. Perform follow-up of items and inquiries by way of in-person, written, phone and/or email communication(s). Prepares and documents articles claimed to be shipped. Prepares and records monthly donations of lost items. Other duties, as assigned. MINIMUM QUALIFICATIONS Associates degree plus one year of experience High school diploma/GED plus three years of experience required, preferably in the area of customer service and/or inventory management. Experience with detailed recordkeeping preferred. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: Computer programs including MS Office and database entry and tracking. Skill in: Communicating effectively orally and in writing. Efficiently manage multiple priorities and tasks. Effective organizational and detail-oriented skills. Ability to: Provide first-rate customer service and represent the Airport in a positive manner Prepare and effectively maintain logs and database with accuracy Work independently with minimal supervision, and as a part of a team. WORKING CONDITIONS AND PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is relative free from unpleasant environmental conditions or hazards and is generally sedentary. Incumbents may be required to exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. ADA and Other Requirements Positions in this class typically require grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions. Physical Requirements: Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, or walking extended periods of time Moderate lifting and carrying items up to 25 lbs.; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks Adequate vision, hearing, and speech required Sensory Requirements: Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tab…

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