Logistics Technician Manager

Overview As a Microsoft Logistics Technician Manager, you will lead a team of Inventory & Asset Management technicians responsible for inbound/outbound logistics tasks, inventory cycle audits, and Data Center regulatory compliance activities. You will guide your employees to effectively run warranty processes and data bearing device (DBD) destruction. This opportunity will allow you to model leadership principles, drive focus on accurately and efficiently completing Inventory and Asset Management (IAM) tasks, and work with stakeholders to manage escalations as they arise. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time and have the ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays. Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties. Responsibilities Customer Service Ensures that all issues are documented, tracked, discussed, and resolved with internal and external stakeholders as well as suppliers with consistent and complete communication. Acts as a resource across Data Center teams (e.g., Site Services, Critical Environment, Facility Management, Security, Vendors, Safety, Supply Chain), and supports Microsoft and non-Microsoft gear deliveries. Drives focus on accurately and efficiently completing Inventory and Asset Management (IAM) tasks through a team up to headcount cap. Engages with internal and external stakeholders, maintaining relationships with vendors and providing oversight, to manage issues as they arise. Data Bearing Device (DBD) Destruction Ensures all data bearing devices (DBDs) are destroyed within the allotted time, and all data bearing devices leaving premises do not contain customer information. Handles any escalations. Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary, managing external vendor relationships. Maintains responsibility for any security investigations, partnering with security and senior leadership. Oversees data bearing devices (DBD) reconciliation and review of current documentation. Oversees decommissioning servers, ensuring proper documentation of actions taken against a decommissioning workflow and process standards are met. Fleet Management Serve as primary liaison for overseeing the fleet management program, maintenance vendors and equip…

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