Logistics Support Lead
Wyld
1 day ago
Full-time
On-site
Long Island, New York, United States
$27.75 - $33.50 USD hourly
Headquartered in the Pacific Northwest, Wyld produces the best Cannabis edibles and beverages on the market using real fruit and natural flavors. When adventure calls, we answer - always ready to embrace challenges, test boundaries, and push limits. Our company ethos is founded in strong values and our Pillars of Commitment to our communities and the Earth itself. Our ambitious team embraces challenges, tests boundaries, and is always ready for adventure. Wyld THC operates in AZ, CA, CO, IL, MA, MD, MI, MO, NJ, NM, NV, NY, OK, OH, OR, WA, and across all of Canada with more launches on the horizon. Our CBD line is available nationwide across all states!
Ability to excel in a fast-growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative.
Embody Wyld Core Values, The Wyld Way
Wyld’s core values are the driving force and energy behind everything we do. These values drive our culture, our business philosophy and our philanthropic efforts. It is the cornerstone for all that we do here at Wyld.
-Make a Mark
-We Blaze Our Own Trail
-Brand First
-We Mean Business
Summary
As Logistics Support Lead you act as a leader within the Logistic Support team as well as an active driver. You will be responsible for maintaining positive customer relations and play a key role in representing the Wyld brand. This position is a front-facing role that provides direct support to Wyld’s clients and customers. They ensure strong ties with our customers by timely delivering Wyld products, providing excellent customer service, maintaining relationships while at accounts, providing clear communication of account-related items to the sales team when in the field, and being a subject matter expert on company background and providing training on product knowledge. Additionally, the Logistics Support Lead position, in conjunction with the Logistics Managers, act as additional support to Logistics Support staff. This role must be willing to work a flexible schedule.
Ability to excel in a fast-growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative.
Embody Wyld Core Values, The Wyld Way
Wyld’s core values are the driving force and energy behind everything we do. These values drive our culture, our business philosophy and our philanthropic efforts. It is the cornerstone for all that we do here at Wyld.
-Make a Mark
-We Blaze Our Own Trail
-Brand First
-We Mean Business
Summary
As Logistics Support Lead you act as a leader within the Logistic Support team as well as an active driver. You will be responsible for maintaining positive customer relations and play a key role in representing the Wyld brand. This position is a front-facing role that provides direct support to Wyld’s clients and customers. They ensure strong ties with our customers by timely delivering Wyld products, providing excellent customer service, maintaining relationships while at accounts, providing clear communication of account-related items to the sales team when in the field, and being a subject matter expert on company background and providing training on product knowledge. Additionally, the Logistics Support Lead position, in conjunction with the Logistics Managers, act as additional support to Logistics Support staff. This role must be willing to work a flexible schedule.
Essential Duties and Responsibilities include the following.
Product Delivery and Payment Collection
- Comply with traffic legislation, be conscious of road safety and demonstrate safe driving and other good road safety habits
- Conduct inspections of vehicles before loading product and departing for deliveries
- Ensure the safety, security, accuracy, and efficiency of the loading and unloading process to hit KPI
- Delivers orders following detailed route instructions in state territory
- Unload goods and review deliveries with clients to ensure products meet their needs
- Accurately manage monetary transactions
- Transport orders accurately and compliantly
Brand Ambassador
- Merchandising and relationship building while at accounts
- Attend events, partnerships and promotional opportunities to represent and promote WYLD
- Educate customers, consumers, and budtenders about the brand and products
- Lead budtender educations at dispensaries
- Being knowledgeable on all WYLD products, pricing and nuances
Act as additional leadership to the Distribution team
- Support the Logistics Managers with creation and communication of routes, schedules for deliveries, payment picks, ERP processes and education sessions (EDUs)
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Assist in event planning, scheduling, management and CRM processes
- Maintain relationships and communication with 3rd party route providers and update applicable route information and parties affected as needed
- Support the team operation if the Logistics Manager is out of the office
- Alternate weekend and evening coverage with Managers to act as person of contact for the team
- Be willing to lead by example and be a positive influence on the Logistics Support team
- Assist with onboarding and training as needed
- Complete and report on market intel
- Attends events to provide additional support and real time feedback from Logistics Support
- Oversee and manage inventory of event stock including swag, unmedicated sample supplies, collateral and other items and work with the sales team on the delivery of these marketing materials
- Execute administrative responsibilities including daily reporting into CRM, mileage and expense reporting submitted weekly, internal logs for vehicle, SWAG checkout, etc.
- Assist Sales Account Managers and other sales staff by providing market and competitive insights, assessing industry trends and communicating clients' needs through appropriate channels
- Maintain ongoing communication with Logistics Manager and log all feedback and daily tasks into company CRM
- Understand state level regulations and internal policies ensuring proper field execution and internal communication
- Provide support with fulfillment and inventory related activities such as picking and packing, labeling of finished good units, staging of outgoing orders, and bulk movement of goods
- Additional duties and responsibilities may be assigned based on business needs
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- Experience/Skills: 1+ year of delivery driving experience preferred
- Computer Skills: Proficiency in Microsoft office, data analysis, Google Apps, and Salesforce CRM a plus
- Active state-issued driver's license and maintained clean driving record
- Reliable personal vehicle to utilize for marketing events (Mileage reimbursement is covered at federal rate)
- Must be able to effectively communicate in English, both verbally and written
- Spanish proficiency a plus
- Hours are likely to vary based on the needs of the business
- Must obtain state required permits, licenses, and/or certifications
- ServSafe Food Handler’s Card preferred
- Willing to submit to a background check, including a motor vehicle report
- State regulations require all applicants must be 21 years of age or older
- Math Skills: Possess basic mathematical skills: addition, subtraction, multiplication and division
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Travel Requirements: Driving in state territory utilizing company or personal vehicle as needed
- Overnight stays when needed to support longer routes (lodging and meals covered by company)
- Vision requirement to meet state and Motor Vehicle standards
Benefits
As a non-exempt employee, you'll receive a competitive hourly wage of $27.75-33.50/hr paid biweekly, overtime, 11 paid holidays, 401K, 120 hours of PTO and fully paid health, dental and vision insurance
Wyld is an equal opportunity employer.