Logistics Support Engineer

Role: Logistics Support Engineer Location: Toronto, ON Duration: Long Term Contract Job Description: We are seeking a Logistics Support Engineer to provide technical and operational support for logistics, warehouse, transportation, and supply-chain technology systems. The role will focus on application support, incident management, system monitoring, troubleshooting, integrations, and coordination with business and technology teams to ensure smooth logistics operations. Key Responsibilities Provide L1/L2 production support for logistics, warehouse, transportation, and supply-chain applications. Monitor application health, interfaces, scheduled jobs, APIs, and system integrations. Troubleshoot and resolve incidents related to WMS, TMS, ERP, order management, and logistics applications . Support logistics processes including order management, inventory, shipment, delivery, warehouse operations, and transportation workflows . Analyze application, database, and integration issues and perform root-cause analysis (RCA) . Monitor and troubleshoot API, EDI, file-based, and system-to-system integrations . Work with development, infrastructure, database, network, and third-party support teams to resolve complex issues. Perform SQL queries for data validation, troubleshooting, reconciliation, and issue analysis . Manage incidents, service requests, problems, and changes using ITSM tools such as ServiceNow or Jira . Monitor batch jobs, interfaces, alerts, and scheduled processes and ensure timely resolution of failures. Support application releases, patches, configuration changes, and deployment activities. Maintain technical documentation, troubleshooting guides, SOPs, and knowledge articles. Coordinate with logistics and business stakeholders to understand operational issues and provide timely solutions. Participate in 24x7 on-call/rotational support when required. Identify recurring issues and recommend automation or process improvements. Required Technical Skills 4–8 years of experience in production/application support or technology operations . Experience supporting logistics, supply-chain, warehouse, transportation, or retail systems . Hands-on experience with WMS/TMS/ERP or logistics applications . Strong SQL skills for troubleshooting and data analysis. Experience with REST/SOAP APIs, EDI, XML/JSON, and system integrations . Knowledge of Linux/Unix and Windows environments. Experience with application and infrastructure monitoring tools. Experience with ServiceNow, Jira, or similar ITSM tools . Understanding of incident, problem, change, and release management . Knowledge of batch scheduling tools such as Control-M, Autosys, or equivalent is preferred. Familiarity with cloud platforms such as Azure or AWS is an advantage. Knowledge of scripting using Shell, Python, or PowerShell is desirable. Logistics Domain Knowledge Warehouse Management Systems (WMS) Transportation Management Systems (TMS) Order Management Systems (OMS) Inventory management Shipment and delivery tracking Inbound/outbound logistics Pick, pack, ship processes Carrier and transportation integrations EDI transactions Supply-chain system integrations

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