Logistics Supervisor

POSITION SUMMARY The Logistics Supervisor oversees logistics operations for finished hot tubs and related products, ensuring safe, on-time, and cost-effective freight movement to a national dealer network. This role is responsible for coordinating carrier relationships, shipment scheduling, load planning, freight documentation, and transportation activities while also overseeing receiving operations to ensure the timely and accurate receipt of materials, components, and supplies. The Logistics Supervisor leads logistics and receiving personnel and partners cross-functionally with Production, Customer Service, Sales, and Purchasing to support operational efficiency, inventory accuracy, and customer satisfaction. This position drives continuous improvement initiatives, maintains compliance with company policies and regulatory requirements, and ensures the efficient flow of materials and finished goods throughout the supply chain. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions: Outbound Freight & Dealer Shipments Coordinate daily and weekly outbound shipments to dealer locations Schedule LTL, TL, and specialized carriers based on product size, destination, and delivery requirements Optimize load planning to minimize freight cost and transit damage Ensure accurate shipment documentation (BOLs, packing lists, delivery instructions) Carrier & Freight Management Manage relationships with freight carriers, brokers, and specialized spa transport providers Negotiate rates and service expectations in alignment with company freight strategy Monitor carrier performance including on-time delivery, damage rates, and claims Manage freight claims and root cause analysis for transit damage People Leadership Supervise and develop, shipping and receiving associates. Assign work, and ensure coverage aligned with production output Train team members on shipping and receiving procedures, carrier requirements, and safety standards Partner with HR on hiring, performance management, and corrective action Cross-Functional Coordination Collaborate with Production to align finished goods availability with shipment plans Partner with Customer Service and Sales to support dealer delivery expectations and resolve escalations Communicate shipment status, delays, and risks proactively Safety & Compliance Enforce DOT, OSHA, and internal safety standards in shipping and receiving operations Ensure proper forklift operation, load securement, and dock safety practices Conduct regular safety audits and address hazards promptly Continuous Improvement & Reporting Track and report logistics KPIs (on-time delivery, freight cost, damage rate, claims) Identify process improvements to improve service, reduce cost, and minimize damage POSITION QUALIFICATIONS Competencies: · Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. · Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. · Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. · Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. · Quality - Demonstrates…

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