Logistics Specialist, Fulfillment

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Logistics Specialist, Fulfillment based in the United States. We are looking for a detail-oriented Logistics Specialist to support daily direct-to-consumer (D2C) and business-to-business (B2B) fulfillment operations across the Americas. In this role, you will ensure smooth order execution, maintain shipping performance, and resolve operational issues that could delay customer deliveries. Working closely with warehouse partners and cross-functional teams, you will oversee order workflows, investigate system errors, and ensure fulfillment service-level agreements (SLAs) are consistently met. You will also contribute to process improvements, operational testing, and the successful implementation of new products, markets, and commercial initiatives. This is an exciting opportunity to join a fast-growing, technology-driven environment where operational efficiency and customer experience are essential to business success. The position is fully remote within the United States, with a slight preference for candidates based in San Francisco. Accountabilities Monitor daily D2C and B2B order queues through ERP and warehouse management systems, reviewing pending and aging orders to identify shipments at risk of missing established SLAs. Manage order execution activities and coordinate with warehouse partners to ensure timely processing, release, cancellation, prioritization, or rework of orders. Investigate and resolve fulfillment exceptions, including order holds, backorders, incorrect shipping addresses, shipment discrepancies, and system handoff failures. Coordinate urgent shipments and replacement orders, ensuring customer and commercial priorities are handled efficiently. Troubleshoot ERP, warehouse management system (WMS), and electronic data interchange (EDI) errors, maintaining accurate order information and escalating recurring or time-sensitive issues. Collaborate with warehouse teams and internal stakeholders to resolve operational bottlenecks and ensure consistent fulfillment performance. Track open orders, aging inventory, on-time shipping performance, and fulfillment exceptions across D2C and commercial channels. Analyze operational trends, identify root causes of recurring issues, and recommend improvements to standard operating procedures, tracking tools, controls, and workflows. Work cross-functionally with Commercial, Member Care, Systems, and other operational teams to improve communication, coordination, and order management processes. Support operational launches involving new products, markets, commercial partnerships, packaging initiatives, and other business programs. Coordinate end-to-end testing and user acceptance testing (UAT) across e-commerce platforms, ERP systems, third-party logistics providers (3PL), warehouse management systems, shipping, returns, and customer notification workflows. Manage test orders, document defects, monitor testing progress, and coordinate approvals and sign-off activities. Track launch dependencies, identify operational risks, and support launch-day monitoring and post-launch stabilization. Ensure newly implemented workflows are properly documented and transitioned into standard operating procedures for ongoing operations. Maintain clear operational records and provide timely updates to relevant stakeholders regarding fulfillment performance, issues, and resolutions. Requirements Minimum of 3 years of hands-on experience in logistics, order management, fulfillment operations, or a related field. Demonstrated experience working with ERP and warehouse management systems to investigate, monitor, and resolve order-level operational issues. Familiarity with NetSuite is a strong advantage. Proven ability to manage fulfillment exceptions, including order holds, backorders, shipping errors, shipment discrepancies, and system or EDI failures. Understanding of D2C…

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