Logistics & Production Scheduling Specialist

JOB DESCRIPTION Logistics & Production Scheduling Specialist Functional Area Position Purpose The Logistics & Production Scheduling Specialist role is responsible for coordinating logistics operations, planning shipments, and managing production schedules to ensure efficient workflows, optimal resource utilization, and on-time customer deliveries. Supports production planning, inventory management, and transportation coordination while working closely with production, warehouse, and customers. Position Level Support Department Logistics Span of Control Indirect (no direct reports) Direct Reporting Line Logistics Manager Acts as a Substitute for Other logistics or warehouse personnel as assigned Substituted by Designated warehouse or logistics team member External Relations Customers, carriers, vendors, and internal supply chain partners Scope of Responsibilities and Duties Manage shipping schedules and delivery processes to ensure timely delivery of goods. Schedule and oversee production plans to ensure timely manufacturing and distribution of goods. Interact with Logistics and Planning teams to ensure customer requirements are fulfilled. Communicate with customers via telephone, email, online chat, or in person to provide support and information related to assigned products or services. Ensure appropriate actions are taken to resolve customer problems and concerns; ensure order fulfillment requirements are met. Maintain customer accounts and document all customer interactions, including inquiries, complaints, and comments. Use product or service knowledge to assist customers or route inquiries to the appropriate staff member. Monitor logistics processes to ensure timely delivery. Serve as the primary point of contact for all logistics‑related customer service inquiries. Report key functional metrics aimed at reducing expenses and improving overall effectiveness. Monitor shipping schedules to ensure deadlines are met. Address and resolve shipping issues, production delays, and complaints. Maintain accurate records of inventory, shipments, production schedules, and accounts. Monitor finished product stock levels and communicate any concerns. Perform other related duties as assigned. Requirements and Competencies Education Associate degree, high school diploma, or equivalent work experience. Experience At least two years of experience in a manufacturing environment preferred. Experience with assigned product or service area is preferred. Experience with production scheduling, planning, and coordinating customer orders within a manufacturing environment preferred. Technical Competencies Mandatory proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint. Preferred knowledge of Microsoft Dynamics ERP system or similar enterprise resource planning (ERP) software. Proficient computer skills with the ability to learn new software systems. Knowledge of, or ability to learn, product/service specifications. Strong organizational abilities and the ability to meet deadlines. Strong interpersonal, written, and verbal communication skills. Service-oriented mindset with the ability to resolve customer concerns effectively. Leadership Competencies Ability to work effectively with customers and internal teams. Strong problem‑solving abilities. Ability to remain calm and professional under pressure. Scope of Key Performance Indicators (KPIs) Operational / Team KPIs (measuring process efficiency, timeliness, quality, and collaboration) On‑time delivery performance Customer satisfaction metrics Response and resolution time for customer inquiries Accuracy of order fulfillment Reduction in customer complaints Date and Signature of the Direct Supervisor Date and Signature of the Employee 1st Shift Position

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